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'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error

Hi guys,

Our company account has been suffering from a "Copy Link" failure issue for months.

The symptom is we can't use the "Copy Link" function.

Every time the user inside the enterprise plan tries to use the "Copy Link" function, then the system will say: "Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help".

The service team said they were investigating the issue.

But still no solutions.

Does anyone have any idea about this?

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Hannah

Thanks for bringing this to our attention, @CJZ.

Can you please give us the ticket number of the communication you had with our support team, so we can investigate further?

Thanks in advance!

CJZ

Hi Hannah,

Thank you for your reply.

ticket number of the communication：

Ticket #22433632: Dropbox Support Chat

Ticket #22417501: Dropbox Support Chat

Hannah

Thanks for the ticket numbers, CJ.

From what I can see, your second ticket closed, as you didn't reply back to the agent with the info they requested.

Even though the ticket is closed, can you try replying back to that email, to open a new follow-up ticket?

That way our support team will be able to assist you directly.

AIRRTeam

Within the last 24hours, I've been getting this error message when trying to create a new share link or copy share a link which has already been generated?

"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help." - this is the exact error message. Refreshing does nothing and there's just no answers that directly link to this currently. Have not a received an email detailing if it was a ban or anything else.

Any ideas or solutions?

Hannah

Thanks for letting us know, @AIRRTeam.

Have you tried using a different browser or a private browsing window, to see if that helps?

Keep me posted.

AIRRTeam

Yes, have tried chrome, incognito mode on chrome, firefox and edge.
Dropbox app on Mac also produces the same error. No amount of refreshes has solved the issue.

Megan

Hi @Elaine C.4, interesting.

Can I send you an email, in order for us to have a closer look into this?

AIRRTeam

Hi Megan,

Sure thing. You can email me.

Just wanting to give you an update, this issue has mysteriously resolved itself yesterday.

However, the down time of more than 24 hours, was very concerning as it impeded our team from sharing any files during that time with no way of resolving the issue.

Megan

I just sent you an email @Elaine C.4, see you there!

tombell666

Hi Guys

A few of my users are getting a "Can't Display Link" error when I Share files with them.

It seems to share OK from my end, but when they try click on the email link, they get the above error.

Any ideas ???

Megan

Hey there, @tombell666, let's jump right into this!

If you try to share a folder, or a link on your end, you don't get any specific errors, do you?

Does this happen with every single content you share with them? Could you send us, a few screenshots of the errors the members get when they open your shared files?

Keep me posted!

tombell666

The error only appears at our users end.

I can send files from that folder that work OK. It only seems to be when I send the full folder. Maybe to folder is too big ??

This is the error they get.

Megan

Hi @tombell666, thanks for the screenshot!

Just to clarify: did you send them the entire folder using these steps, or a link to the folder using these steps?

If you sent them the entire folder, they would need adequate space in their account, in order to open it.

jssalisbury73

For some reason, Dropbox is not allowing me to create a shareable link for one of my writing samples. It's just an average PDF. It is not that large of a file. I'm able to create shareable links for other files in my Dropbox, just not this one. Each time I try, I get the message: "Couldn't copy, but it might be a fluke. Try reloading the page or ask us." I have tried deleting the file then reuploading it and reuploading the page, but nothing works. Any suggestions?

AprilDawnBA11

Have you tried editing the file, renaming it and uploading again?

WithFeeling

Was this ever resolved?

Airmotive

I would be most grateful for some help. I am getting frustrated trying to copy a folder link.

"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help."

Why do I see this?

Airmotive

Can anyone help? On the Admin console, I am trying to view the content. This error happens? I have tried this on firefox and edge. same issue

numaan

Is this fixed, because we're also having the same problem here right now.

@megan have got any solutions for this?

WithFeeling

It’s a nightmare! 😞

Megan

Hey guys, thanks for posting to our Community!

Can you give me some additional info, please?

Do you still notice the same behavior? Have you tried multiple browsers, and also clearing your cache?

Let me know more!

WithFeeling

Hey Megan! - Our ticket is - Ticket #23147386:

Its being looked into by the Advanced Department, so fingers crossed it gets fixed. In response, its on all machines, phones, browsers - for some weird reason my admin account is in a tizz! It just keeps saying there was a problem completing this request.. 😞

numaan

I've tried with multiple browsers and devices in both normal and private/incognito.

Tried clearing cache, restarting browser multiple times. I still get the same error message when I try to copy/generate sharable link of the parent folder, but I'm able to copy/generate sharable link for sub folders individually within that parent folder.

Error Message: " Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help "

Megan

Hey @WithFeeling, great job opening a ticket, and thanks for sending it over!

I was able to locate it on our system, and I can indeed see that it's been worked on.

Hey @numaan, is that parent folder shared with others, by any chance?

Because it does sound like this might be the case there.

numaan

Hi @Megan

Yes, the parent folder is shared with some other users as well. It was all going well even though the folder was shared with others and it all started yesterday. What do you mean that this might be the case? Do you mean to remove all other users to whom the folder was shared to? Or what should I do to resolve this issue?

Jay

Hi @numaan, did you create the shared folder, or is someone else the owner of the folder? Are they able to create a shared link?

numaan

Hey @Jay

I am the owner of the folder, because the existing folder was not generating link, I tried creating a new folder and it also shows the same error.

Megan

Hi @numaan, would you mind sending us a screenshot of the message you get when trying to share a link to the folder, please?

numaan

@Megan Here is the screenshot

Screenshot 2024-02-06 144826.png

WithFeeling

@numaan - The guys have been trying to solve the issue for us, its been 30 days now since i reached out. good luck!