Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?
Hi @Karl_1379, thanks for bringing this to our attention.
Are you able to recreate the same email address in order to login to your account?
This will help me to assist further!
Why can't the feature of logging in via phone number be added?
Hi @Karl_1379, sorry to jump in here!
Is there a chance that you might have a connected device? That way you should be able to download your files from there, and create a new account.
I also have a similar issue with my account. Not able to log in to my Dropbox account with a deleted email account. It was all smooth until the latest update where we now have to enter the security code otherwise we have no other options like an sms authentication or any other alternate solution to gain access back to our storage account. I neither have access to my Gmail account nor do I have access to the codes sent by Dropbox.
Hey @Alphahuman, is there perhaps any chance to recreate or reinstate the email address?
Hello, I have the same situation.
I've left the company but the account still has my credit card info and Dropbox has been charging my card.
I cannot log-in as the business email address is no longer in existence.
Is there anyway to request for the billing statement from 2022 so I can get reimbursed from the previous company?
Any help would be appreciated.
Thanks!
Hi Mr / Ms,I have a similar issue that my university email address has been deleted, so I can no long access to it and I don't have any devices connected. Would it be possible to help me add a new device to my Dropbox account so that I can get the 6-digit code in order to log into my Dropbox account? If you need, I can provide the proof of my yearly payment for Dropbox to verify I am the owner of my Dropbox account. Really appreciate your help! Looking forward to hearing from you soon! Thanks a lot!
Best,
Meredith
HI @Sunflower17769, you can contact the team regarding billing by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
@meredith616, for account access issues, contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support, using an email you can access.
@Jay
Thank you. Request submitted.
Hi Jay, thank you so much for your reply! I was on a business trip last week and unfortunately missed the email from Dropbox Support and my request has been closed. Would you please kindly share a new link for me to submit my issue? Thank you so much in advance!
@arbehi wrote: Why can't the feature of logging in via phone number be added?
Suggest it at https://www.dropboxforum.com/t5/Dropbox-ideas/idb-p/101002013
However, Dropbox already has ways of adding additional and multiple emails to accounts for situations like this.
Hi @meredith616, you can recreate a support ticket using the steps in my previous post to contact the team again.
Hi Jay, thank you for your reply! I have retried the link you shared with me, but it didn't work as before. In this case, would you mind sharing a new link with me?
Hi from me too, @meredith616!
If you open your previous ticket, do you see any option to reply back and re-open it perhaps? If yes, then you should automatically receive a new ticket number, that you can forward to us.
In case you’re still having trouble though, let me know.
