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"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my computer several times. Screenshot (1).png

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Jay

Hi @g1na, thanks for bringing this to our attention.

Are you trying to preview a shared link, or a file in your own Dropbox account?

This will help me to assist further!

g1na

It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

Jay

So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

g1na

Yes, that is correct.

Jay

Are you part of a Dropbox Business team, or are you on a personal account?

g1na

I'm on a personal account.

Jay

Is the PowerPoint file in a shared folder or a private folder on your account?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

g1na

The PowerPoint is in a shared folder, but I've been able to access it for the past month. Yesterday was the only day I started having a problem with it.

From what I know there is nothing restricting traffic to the Dropbox domains.

Nancy

Hey @g1na! Hope you're doing well.

Can you let me know if this is happening for all Power Point files on your Dropbox account, or just this one?

If you have Word/Excel files, can you try to open them as well, and let me know what you see?

ranharris

Has worked fine for 5+ years but this week it quit opening any powerpoint files

FedeMartinNav

It doesn't work for me either, I haven't been able to use it for three days

Megan

Hey all!

Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

g1na

It is happening for all PowerPoint files in my account. I do not have any word or excel files to open, but I was able to open other files that are pictures jsut not Powerpoint.