Google Domain Change

Question

We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'.

The new domain was set as the primary domain and any emails sent to the old address are automatically forwarded to the new domain. However, as a company we are unable to access our dropbox account or any of the vital company files stored in the dropbox cloud.

I'm sure we're not the first to have this issue. Any ideas on what steps we can take to resolve this?
Are there any Dropbox admins here that can offer support?

Nancy · Answer

Shaun, is there any chance that the admin of the team can recreate their previous email address? Just so that they can log back in to the Dropbox account this way, and update the email addresses of the rest of the team members.

metashaun · Answer

Hi Nancy,

Apologies, I don't remember... but I believe it was the former (sign up with Dropbox using Google SSO). In either case could please list the two solution paths?

Thanks,

Shaun.

Megan · Answer

Hey Shaun!

Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?