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can not copy many files from share links even if I have a plus account

I have a plus account, and I want to copy the files from others' shared link, but the website said there were too many files to save to dropbox and refused to let me copy them. In fact, there are more than 10000+ files in the entire folder, and the entire folder has 400G. But I didn't find any restrictions on why I can't copy to my plus account of dropbox.

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Hannah

Hey @lulu_optics, thanks for reaching out to the Dropbox Community.

This doesn't have to do with your own space, it's more likely to do with how much content the website can handle for this specific action.

Are the files devided into subfolders? If so, I'd suggest copying them in batches, to see if that helps.

Let me know how it goes.

lulu_optics

However, there are 8000+ files in the big folder. If I copy them one by one, it will loss much time, and I want to copy all of them at one time. Is there any method to solve this problem?

Megan

Hey @lulu_optics, sorry to jump in here!

Have you tried breaking them into smaller bunches? Can you it a go, and let me know how it goes?

lulu_optics

I don't know how to break them into smaller bunches. The link is shared by others and the files are fixed. Please tell me how I need do to break them into smaller bunches.

Megan

Hi @lulu_optics, do you have the option to choose which files to copy, instead of copying the entire folder?

Can you send me some screenshots of the steps you follow on your end, and the error message you get?

lulu_optics

Hi, I don't have the option to choose which files to copy. Next is the screenshot about the mistake.

Walter

Hey @lulu_optics, sorry to jump in here.

I'm afraid that when accessing a shared link there are no check boxes to select multiple files. You either need to download the entire folder, if it's not too large, or download the files individually.

Alternatively, you can add the folder to your own account (if you're signed in and have the space) and then you'd be able to select multiple files as normal).

I hope this clears things up!

lulu_optics

I can not add the file into my dropbox because the system prompts too many files. I am not clear why choosing to add to dropbox instead of downloading also received too many file limits. What is the solution?

If you didn't have a solution, I would add folders to my dropbox one by one, but after each addition there would be a prompt to confirm the folder's save address, which slowed down my adding time significantly because I needed to add 8000+ folders! Is there any way to turn off this prompt to confirm the folder save address.

Jay

Hi @lulu_optics, currently, there isn't an option to disable this prompt when adding files to your account.

AEFisch

Is it possible we have the same problem with different messages?
I have a problem with the message "we cannot make this folder offline because it contains more than 10000 files"
1) I can (did) copy that many to Dropbox, you might try to use a folder that is not available offline? Or the opposite, copy them to a local drive (or thumb drive if necessary) not linked to Dropbox and then to a Dropbox folder.
2) My Problem is the error notice from the Dropbox app doesn't tell me which folder it cannot make available offline? How can I tell as it is some subfolder?

Hannah

Hey @AEFisch, can you give us a bit more info about where you're seeing this error?

Is it the Dropbox app on your phone or your computer?

If you can send us a screenshot, that would also be really helpful.

Thanks!