Unable to open excel files in Dropbox since Mac software upgrade

Question

When I attempt to open an excel file from dropbox on my Mac I now get the following error

Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace/St Vincents Theatre Lists/2023/June/Operating List 22:Operating List 22:06.xls. Is it possible that it was moved, renamed or deleted?

I can still open it on my macbook through dropbox.  I have deleted excel and reinstalled, deleted dropbox and reinstalled and can't work out why I can't open the file from this particular computer.

I can open all other dropbox files from this computer, that are not excel files, including word files.

Susan D.17 · Answer

I've just had this problem, too.  If I press the spacebar, I'll get the thumbnail for the file, but if I then tell it to open the file, it won't open. I found that if I go to Dropbox online and download the file, it will then open.

The file still opens normally on my old Mac that's on an OS 14.2.1. My new Mac is on 14.4.1. I've just migrated everything to it today, so it's either a set up issue or an OS issue.

Walter · Answer

Can you try moving it or renaming it to shorten its path and let me know if you still get the same error @Bec Prodger?

Bec Prodger · Answer

Hi Walter, Sorry I have now changed it to be able to view offline, but it doesn't seem to have made a difference. I can view it on the Mac through the web log in, but not the app. I can view it through the app on my MacBook though.

Thank you for your help,