Old Photos Gone.

Question

Hello whomever,

It appears I have lost all my photos from before 2016.

I was asked to change my email to a different one since my previous one was associated with my schools email (it had a .edu). This account had all the photos from before 2016 on it. I changed my email.

I had not looked at it for some time obviously. All my photos from before 2016 are gone.

I had previously purchased 1tb of data as they said my dropbox was completely full. I have the confirmation email and transaction ID.

Those photos are no where to be found.
How do I get my photos back on my account?

Any help is appreciated.

Thank you

Megan · Answer

Hi @robert321, let's jump right into this!

Keep in mind, that for a Basic plan you can restore up to 30 days of content indeed. We definitely can't recover files that were deleted 6 months ago, or longer.

You also mentioned extra file names that Dropbox asked you about. Did you communicate with our Support? Who exactly asked you? If so, do you have any available ticket numbers to share with me, in order for me to locate them on our system?

Keep me posted!

robert321 · Answer

I have lost all my personal photos stored in dropbox sometime in the last 6 months.

No idea how or why they are all gone. I only had the 30 day rewind feature. I thought it was always 6 months. Maybe they adjusted plans over the years.

Dropbox informed me they do store the info longer and that they can look for the photos if I give them the exact file names.

Of course I don't remember since I have 100 different file. Too hard to remember exactly what it was called.

Does anybody know how I can communicate with them to receive assistance?

I feel like I'm communicating overseas and keep getting the run around.

I feel like they are not willing to help.

Megan · Answer

Hey @WDamron, you mentioned a 2-3 gap, are you referring to months, or years?

I'm simply asking, because Dropbox will close an account after some time of inactivity, so this could be the case.

Also, it sounds based on the info you provided about the missing content, that they were deleted a long time ago, therefore they wouldn't be recoverable, I'm afraid.

Do you have any other backup, or connected devices with the files?