How to replace signers or cancel a pending Dropbox Sign request?

Trudy Tran

I am a Dropbox Sign Standard trail plan. I have 2 questions:
1. In your document, We can replace signers in pending signature requests on Dropbox Sign Standard plan. But I don't see this feature

https://faq.hellosign.com/hc/en-us/articles/12358679715597-How-to-replace-signers-in-pending-signature-requests?www_referrer=https%3A%2F%2Ffaq.hellosign.com%2Fhc%2Fen-us%2Farticles%2F360056581532-Qualified-electronic-signatures

 

2. I sent a signature requests. But I want cancel it, but don't see the feature (on admin and user). 

 

Hannah

Hi again, @Trudy Tran!

 

Regarding cancelling the signature request, the option you need to click is the "delete pending".

 

You can see all the steps here.

 

As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

 

Let me know and we'll go from there.