Slow search for words on file at Dropbox app makes the app freeze.

FelipeP

Hi, about a month I'm having issues on freezing on searching for words on any file at my dropbox app version 328.2.2 on Android.

When I hit the search bar for searching for a word like "family", and start typing the word ,it starts to freeze for each letter I type, it goes so slow that is unsuable.
Typing f-a-m-i-l-y takes forever.

Files are okay, if I downloaded to my mobile and make a search via Google, it works fine.

And as I said, it was working fine until last month, so It might bê something with any Dropbox upgrade.

I've already clear cache, clear history, reinstall Dropbox, but no solution.
Any suggestions?

PS: Ive Just figure out that this is happening only on LARGE PDF files (EX: 30mb, 15mb or even 8mb). Small ones like 1mb are okay.
The bigger the pdf, slowest for write words at search field.
So for sure something goes wrong on last update, because it works fine for the last 20years, or Dropbox is forcing me to move from basic...

Megan

Hi @FelipeP, no worries, I'm here so that we can look into this! 

 

First of all, great job troubleshooting this on your end. What is the OS that you're using on your device? Is it the latest one? 

 

Also, do you notice the same behavior when you search for file types other than .pdf ones? 

 

Let me know more, and we'll take it from there!