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Being told that email notification is getting bounced back. Can we check why?

slmy

Hey all, we're trying to send a Dropbox Sign link to a user, but we get a notification saying

"Our email notification to <email-address> about <topic> bounced back. This can happen if the email address is spelled incorrectly..."

We've checked the email address, and it's definitely valid and working as the user is receiving emails from other sources. Is there a way to check what the reason for the bounce back is, like viewing the NDR perhaps?

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Megan

Hi @slmy, happy Wednesday!

I'd love to look closer into this for you, however I would need some account-specific info on my end. Can I send you an email, in order for us to investigate further?

Let me know!

slmy

Hi Megan,

Thanks for your response. Yes, happy for you to send an email my way.

Regards,

Simon

Megan

Hi @slmy, I just sent you an email, I'll see you there.

Cheers!