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I can't access my account's password

Hello ,

I have access to my email and dropbox account , but I can't login to dropbox password,
I put the user and the password correctly, I receive the 2FA validation code by sms a message appears "Check that it is really you to allow the synchronization of all the passwords already added".

PLEASE GUIDE ME TO RECUPERATE MY ACCOUNT ACCESS.

Thanks

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Jay

Hi @mehditk1231, thanks for bringing this to our attention.

If you're not able to login to Dropbox Passwords with your details, have you tried using your recovery words?

Do you have any other devices already logged into your Passwords account?

This will help me to assist further!

mehditk1231

thanks for reply , this account was created a long time ago and i don't have the recovery words.

Also i have 2 device , both have the same issue, cannot connect !!

I'm blocked now , i have access to my email and dropbox account and sms for 2fa, only the dropbox password is blocked

Jay

Could you attach a screenshot showing the exact message and prompt you're getting, while hiding any personal info?

mehditk1231

Nancy

Hi from me as well, @mehditk1231!

Are you receiving this prompt when trying to access Dropbox Passwords via the website or the mobile app?

Also, just to clarify, are you able to access your Passwords account from any other device/browser?

mehditk1231

Hi ,
I receive this prompt from the website and the mobile app.

Also i don’t have access to my account, all session are disconnected
Thanks for reply me.
I’m confused , please help me.

Jay

As it sounds like you don't have access to your Dropbox Passwords account any more on any of your devices, this would mean that it wouldn't be possible to log back into your account without your recovery words.

I'm sorry I can't be more helpful on this matter.

Ineedhelpplz

So i got a new laptop but i cant log on to Dropbox Passwords i dont my Recovery words and this is my only device that has dropbox i sold my old laptop please help me

Mark

Without the recovery words or an already connected device there is no way to get access to the account: https://help.dropbox.com/installs/dropbox-passwords-faq

"To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t log in to any new devices and you’ll lose access to your Dropbox Passwords account."