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Changing from Monthly to Annual plan through Google Play Store

EmmaRoseR

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the play store, it says "this Google account does not have a subscription to your current plan." But I do, I pay for it every month. How can this be resolved please?

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Walter

Hey @EmmaRoseR, sorry to hear you're having issues with this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

Keep us posted, Emma!

EmmaRoseR

Hello,
I would like to show you a screenshot but I'm not sure how to do that here. As for your other question, yes, I have checked that my Google Play and Dropbox accounts are both signed in with my mail gmail account.

EmmaRoseR

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EmmaRoseR

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Hannah

Hey @EmmaRoseR, thanks for your reply.

I removed your links here to avoid unnecessary traffic in your account.

And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule.

If you wish to be billed annually, you'd need to cancel your subscription, allow your account to temporarily downgrade and then re-upgrade directly through our website.

I hope this helps, but let me know if you still have questions.

EmmaRoseR

Thank you so much for that information. Can you tell me what the annual plus subscription costs?
Also, of I cancel and downgrade my account, will I lose anything?

Rich

@EmmaRoseR wrote:
Can you tell me what the annual plus subscription costs?

You can see the pricing in your currency on the Plans page.

Also, of I cancel and downgrade my account, will I lose anything?

No, you won't lose any files. If you're over your storage quota after the downgrade then syncing will temporarily stop, but it will resume again once you re-upgrade.

EmmaRoseR

Thank you so much to everyone for your help and guidance! What a great community!

EmmaRoseR

Interestingly, that link only shows me all the monthly plans I could have. No annual plan information.

Megan

Hi @EmmaRoseR, have you tried accessing this link using an incognito tab on your current browser?

You might need to be signed out of the account entirely, to be able to see that.

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