Get thumbnail API issue for the last 24 hours

JohnZhao

Hi,

Our app is using the dropbox node.js SDK v10.32.0 to get a thumbnail of an image.

Usage example:

this.dbx.filesGetThumbnailBatch({ entries }).then((response) => {
// response.result.entries must be an array but it randomly returns empty string
});

For the last 24 hours, we started experiencing an issue with this API method which randomly returns an empty string instead of an array of thumbnails while the status code is 200.

Here is an invalid response example:

 

I would really appreciate it if anyone can help with resolving the issue

Scott-DB

Hello,

 

Sorry you have been running into this issue; we can take a look. Please submit information about your application and issue here. In addition to your application, please let us know:

 

• Are you still experiencing this issue?
• Do the same requests made repeatedly sometimes fail? Or are there particular requests that fail consistently?
• Request ids where you are observing this issue.
• The steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s).

Thank you!

 

Scott