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File request - empty page

Hi everyone,

When I create a file request I can invite people via mail but the website ist empty and nothing is shown.

I tested it on serval devices and different networks and browsers but the website is always empty.

Any idea what's the problem here?

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File Requests

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Accepted answers

Sheena

@johnstreet wrote:
Hi,

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

Help!

John

Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

All comments

Megan

Hi @Simofi, let's jump right into this!

If you try to use an incognito tab on any of your browsers, does your File Request still appear empty?

Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?

Keep me posted!

Simofi

Hi Megan,

yes i tried it in incognito as well - same issue.

I can see the requests and also see the views.

Megan

Hi @Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

Have a look and let me know of any updates, thanks!

Simofi

Hi Megan,

like I said i tried it in different networks (company, at home and Cellular network) with different browsers (Edge, Chrome and Firefox) and devices but the site is always empty.

Is there a way to send you the link via PM so you can test it for yourself?

Thanks for your help!

Megan

Happy Monday @Simofi!

Can I send you an email, in order for us to have a closer look into this?

Simofi

Yes of course! Do you see my address or should I post it here?

Megan

You should never post your email address in a public forum @Simofi.

I just sent you an email, in order for us to have a closer look into this. Thanks!

Luke L

Hi @Simofi , really sorry for the inconvenience! The issue should have been fixed now.

johnstreet

Hi,

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

Help!

John

Sheena

@johnstreet wrote:
Hi,

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

Help!

John

Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/