Not receiving 6 digit verification code

I have been trying to access my dropbox and have not received any 6 digit access code email.

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

Need help, please.

Thanks.

Hi @NHT, welcome to our Community!

Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this?

Keep me posted, and we'll take it from there!

Hi @Megan

Thanks for your prompt answer.

Yes, of course you can sent email.

Thanks.

Nuno

Hi @NHT, I just sent you an email, I'll see you there!

Hi Megan,

I didn't receive any email.

Walter

Hey @NHT, did you check your email's spam/junk folder as well?

Ups... was in spam...

Answered.

Thanks.

Walter

No worries @NHT

My colleague @Megan will be following up shortly.

I couldn't log in to the original account so I made a new one to ask the community.

I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.

Hope you guys can help me please

Walter

Hey @fugu1003, sorry to hear you're having issues with this.

Have you made sure that you're looking at the correct email address?

If you did, could you try another browser to request the new code email?

Let us know of any updates!

Thanks for quick reply Walter.

Yes I'm pretty sure I'm looking at the correct account. I'm paying monthly bill for this account.

I tried multiple times with different browsers(Chrome, Edge, Safari, Dropbox App) and I still don't receive the code.

Hannah

Hey @fugu1003, in this case, can we send you an email to the address you have here on the Community, so we can investigate this further?

Sure @Hannah Please.

Nancy

Hi @fugu1003! Sorry to jump in here.

I just opened a ticket for you. When you have some free time, please reply back to me and we’ll take a closer look into this.

Alexis G.1

Wow. I have the same issue. I'm not receiving the codes.

I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying!

Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log in.

Why is this happening? the mailbox is fine, I can send emails to this mailbox from Hotmail, Gmail, and corporate email and all emails are received in under 5 seconds, so why I don't get the code from Dropbox?

Any advice?

Alexis G.1

I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.

email accepted,

password accepted.

Now the screen says I need to enter the 6 digit code.

I'm not getting the code.

Resend... no luck...

Already opened a ticket, but any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?

BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?

@Nancy I replied the e-mail

Thanks

@Alexis G.1 Hey I hope we can figure things out.

Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.

Hannah

Hey @Alexis G.1, thanks for reaching out and sorry to see you're having this issue.

If you haven't already, please try the following steps, to see if they help:

Check the spam/junk folder of the email
Add no-reply@dropbox.com to the email contacts
Try to login from a different browser/private browsing window

Alexis G.1

1- spam folder it's empty.

2- no-reply@dropbox.com it's already in the white/allowed list.

3- I try with Edge, Chrome, Firefox, same results.

4- I try private browsing. I never received the code

The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.

Hannah

No worries, Alexis, in that case, can I email you, so we can sort this out?

Hey @Nancy I replied the e-mail

Could you take a look at my problem?

I need to access the account.

The ticket link you sent me wouldn't open, it just connects to dropbox support home page.

Nancy

Hey @fugu1003! I’ve replied back to your ticket.

When you get the chance, please check the inbox of your email address and let me know if you can see your ticket there, along with my reply.

apeleg2

Hi,

I am not receiving the 6 code security code in my email, not in spam or any other folder.

This is a paid subscription but I cant even get support since i'm signed out of the account and my computer died!

please help me resolve this, i added no-reply to address list, trusted etc, its not being shot down by email provider

Thanks

Hi @apeleg2, I'd be happy to help!

Can I reach out to you, and send you an email, in order for us to have a closer look into this?

Keep me posted!

apeleg2

please reach out!

How can we communicate?

Thanks

Amos