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Leave team folder and migrate personal files back to Dropbox Pro

I had a personal Pro account and was invited by an organization to join their Teams folder. I then selected to merge accounts and received a refund for the remainder of the year. i would like to split the accounts again and switch to my personal Pro again without losing my personal files. How can I do this?

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Jay

Hi @Babba, thanks for messaging the Community.

As you're a member of a Dropbox Business team, you would need to ask the team admin to convert your account back to a personal plan away from the team.

Since you've already received a refund of the remainder of the year, this means that you will downgrade to a Basic plan after the conversion. You can then re-upgrade to a Dropbox Professional plan by following this link.

If you have any further queries, feel free to message back.

Mohammed Y.1

I was subscribed to the Plus plan
My friend, instead of sharing a file accidentally added me to his group

The remaining amount of my previous subscription has been returned

I want to leave the group and sign up for Dropbox Plus without losing my files
what is the way ?

Megan

Hey there, @Mohammed Y.1, how are you today?

I've merged your question into a similar thread, just to keep everything under the same place.

Feel free to have a look, at my colleague's response above, and let me know if you have any questions.

I hope this helps!

Rich

@Mohammed Y.1 wrote:

I want to leave the group and sign up for Dropbox Plus without losing my files

You need to ask your friend to convert your account back to an individual account. It's very important that he doesn't just remove you from the team as doing so would delete your account. If that were to happen, he would have just seven days to restore your account. He needs to convert it, not remove it.

choppa_adam

Hi. I accepted an invite to teams account but accidently selected merge. Now my account has moved under the company invitation. How do i unmerge?

Also, why is there no way to contact support via a chat or something?

Rich

@choppa_adam wrote:
I accepted an invite to teams account but accidently selected merge. Now my account has moved under the company invitation. How do i unmerge?

You can't do it. Only the team admin can. They need to convert your account back to an individual account. It's very important that they don't just delete you from the team as doing so would delete your account. If that were to happen they only have seven days to restore the account. They must convert it.

Also, why is there no way to contact support via a chat or something?

There is a way, on the Support page, but Support is only available on business days. They don't work on the weekends or holidays.