Registered Incorrect Email and now can't login

onebadshah

Hi All

 

I accidently created a dropbox account with paid subscription using the wrong email (i.e. happens to be someone else's email address), and I tried logging in but cannot recall the password since it's been a very long time. I cannot use the forgot password option because the registered email belongs to someone else. It's embarrassing and I am trying to access my files. I tried to report the issue using the online form, but no one from dropbox has responded to me. My credit card is still being charged for something I cannot access. Is there someone that assist me with this please.

Rich

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@onebadshah wrote:

I cannot use the forgot password option because the registered email belongs to someone else.

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If you don't already have an active device linked to the account, it's usually not possible to gain access to a Dropbox account without access to the email address associated with it

 

• https://help.dropbox.com/account-access/lost-email-access

 

You can try contacting Support, but they will likely only help in preventing future charges. They can't give you access to the account without access to the email. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

• https://www.dropbox.com/support/billing-issues