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I see No Access screen when I go to the link received from the other team member.

I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works.
There is a shared folder, and I'm a team member with full access.
All worked fine before, but I started to see this screen today.
The same links actually worked well before, and I see this error screen now.
I think this is a some kind of bug. Does anyone know how to solve this problem?

Screen Shot 2023-02-21 at 3.56.30 PM.png

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Jay

Hi @Segothic, thanks for bringing this to our attention.

Since you're creating a shared link, are you certain that the correct users have been invited to the link itself?

Are there any additional permissions added onto the link?

This will help me to assist further!

katscott

My team and I are running into this same issue. We are in a shared workspace, so there shouldn't be any access issues. Any updates?

Erica DeChavez

Just noticed that as of last Monday 2/13/23, I can't access folders through shared Dropbox links. I am part of the access team members for shared Dropbox servers/folders for my group, but the Dropbox links I copy and share with others on my team who also have access to the folders online say that the Dropbox links I've shared lead them to a page that says "No access; you don't have access". Not sure what may be going on here. Been talking with my company IT and they're stumped as well since all our team members should already have access to the shared folders.

If I provide a path to the correct folder/file team members can access the files online and download with no problems. The issue is using the "Copy Link" on the website or trying to use "Copy Dropbox Link" in Mac Finder. My other team members' shared links lead me to the "no access" page and vice versa. It seems to have started to be a problem since last Monday. Which is frustrating as the ease of use to share Dropbox links is so convenient and much faster when trying to send team members files quickly.

Hannah

Hey @Erica DeChavez, thanks for reaching out to the Dropbox Community.

When it comes to sharing links, there are certain traffic and bandwidth limits in place, depending on the plan you're on.

Is it possible that someone on the team has reached those limits?

Have you also tried reaching out to our support team about this?

Let me know what you find.

Erica DeChavez

Our company IT is looking into it, but this may likely be the overall problem of our Dropbox server folders being too maxed out memory-wise. Thanks for the insight, Hannah! : )

Segothic

@Jay Yes, it's all happening in the same workspace, same shared folder, same members. So we didn't have to invite to share it.

No permission options has changed.

In addition, I still have an access to the links if I just use and navigate the finder, or web browser.

The issue is the generated link is not working and saying that I have no access.

vtay

My team and I are facing the same problem. Links that were working before stopped working yesterday.

Nancy

Hi everyone! I hope you’re all doing well.

Do you mind if we open separate support tickets for you, in order to check this further?

Let me know, and we can get things started.

Segothic

@Nancy Sounds good. Let me know how would you like to proceed.

Hannah

@Erica DeChavez, I moved our thread under this one, since it's about the same issue.

Would you like us to send you an email, so we can investigate this further on our end?

And @Segothic, I just sent you an email, so make sure to get back to me, when you have a chance.

Thanks!

vtay

Yes please. It is getting to be very inconvenient, as we are used to just sending the links to team members to let them know where certain files are located. Now, we have to type out the directory path for people to find stuff. Would appreciate if the feature can be reinstated to what was working perfectly well before. Thank you!

Jay

Hi @vtay, I've sent you an email, please could you reply to it as soon as possible!

vtay

@Jay I didn't receive any email... checked my junk folder as well. Can you resend please?

Jay

Thanks, @vtay, I've resent my email to you, please let me know if you've received it.

kburnett57

I am having the same issue!

Walter

Hey @kburnett57, sorry to hear about this.

May we reach out via email to investigate a bit further?

kburnett57

yes, my email is [removed per the Dropbox Community Guidelines]

Hannah

Hey @kburnett57, I just sent you an email, so we'll continue there.

Thanks!

achiesuk

hi Walter

I am having the exact same issue as everybody else here. Has Dropbox found a fix for this?

Please advise

Rgs

achiesuk

Megan

Hey @achiesuk, thanks for reaching out and happy Friday!

Is it possible that you're opening the link while logged in to a different Dropbox account? Also, did they send you an invite to a shared folder, or a shared link?

Let me know what you find!

achiesuk

hi Megan

thanks for the quick response.

I only have asingle dropbox account, so that is not the issue.

I created these uRL links for around 20.000 images of our own products so we can use them to create listings online. I saved all these links on a excel spreadhseet, each one allocated against the product they relate to. I have bene using these links withoua problem for over a year now, but I noticed yesterday that I was getting the same messages as everybody else on this chat, and I simply cannot access none of the links now 😞 which is a very worrying thing for us, as we need them all the time.

Have you found a solution to the other members on this chat?

Walter

Hey @achiesuk - could you please clarify if the links work fine if you copy and paste them on a web browser instead of accessing them through your Excel spreadsheet?

Can you see the links to those files listed here?

Does this happen with those shared links only or is it affecting new links as well?

achiesuk

the links don't work either way now, not through the excel sheet or cut and paste into a browser, I get the very same message of no access.

If you have access to my files, you can see the full spreadsheet under All files - All images linked - see the excell file at the bottom, those are all the links I produced that worked just fine until afew days ago, but now stopped 😞

surely this is not a problem with the links, that worked before, but with the system that is not allowing anybody with the link to have access to it, for some reason that I dont understand, but I hope you do

Please let me know your views

Thanks

Nancy

@achiesuk, we can’t see any account info on the forum unfortunately to double check this for you.

However, did you open the page Walter linked above? Are you seeing your shared links there perhaps?

If you create a new shared link now, does it show any errors?

Let me know, and we’ll take it from there.

achiesuk

hi Nancy

I can see the shared links that Walter mentioned, that is not an issue. But the issue here is that I need thes elinks in bulk, which Dropbox fails to provide a way to get unfortunately. I had to find away to produce such links in bulk, whcih i did, and they worked for a year+, but now they stopped and I am getting the error message I shared above.

I used the same method to create all links for all images, but for 90% of them I am being denied access now by Dropbox, for the 10% I atill have access, which is odd. See below a couple of examples:

one works:

https://www.dropbox.com/scl/fo/hrmaiyuls5hwu8dpec8qz/h/AAT101_0.jpg?rlkey=eyrryxni3iej3d0jz6li8d4ik&dl=1

and the other does not:

https://www.dropbox.com/sh/ue9b93afibqj12e/AACnE9dIYOYtdLEiaym68w2Xa/DDCA201_1.jpg?dl=1

I simply don't understand why Dropbox is denying access to the bulk of these links, that is my problem

I hope you can help

Walter

Thanks for the additional information @achiesuk

May I ask if the shared links that aren't working point to files that might have been deleted from your account?

Are you the owner of the files or somebody else?

achiesuk

hi Walter

none of the files in quetsion have been delete.

I am the owner of the files, correct. They are inside my dropbox account

Please let me know your views

Walter

Does this happen with newly created links as well @achiesuk or only the specific ones you mentioned?