Version history of a file is missing

Question

I am a Basic tier user.

Dropbox tells me:

Instructions for this are as follows:

When I follow the instructions, this is what I get:

Note, there is no "version history".

Clicking on "rewind" gets me info on this feature (nothing about version history).

Please advise.

R.

R S12 · Answer

"The help documents do state that it is version history on files and not folders. "

This is incorrect. And actually the muddled nature of the documentation is reflected in your statement here.

To be clear:

Dropbox states that "previous version of files and folders" are available to Dropbox basic users for 30 days:

(This is incorrect.)

The link in the screen capture above provides information about how how recover files (not folders) - in spite of the fact that the word "folders" is linked.

(This is misleading.)

Further:

- files can be recovered ("restored" per the instructions of the above link)

- folders offer a version history, meaning that change activity can be viewed, but older versions can not be recovered (or "rewind"-ed or "restored") by Dropbox basic users; thus, there is "version history" on folders. (You stated the opposite).

R.

Mark · Answer

The help documents do state that it is version history on files and not folders.

It is possible to rewind folders, but, that is based upon mass events happening.

R S12 · Answer

Update:

Folders do not have a version history but files do. This is not documented anywhere on the site.

Further Update (edited): I have corrected and clarified re: version history and restore on files and folders below.

R.