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How to view size of Dropbox folder isn't working for me

I'm trying to determine how much space my "pictures" folder is taking up by following these instructions. However, they're not working for me. In step 5, when I click the ellipsis, I don't see an option to "Calculate Size". Are these instructions out of date or am I just doing it wrong? I've attached links that show what I'm doing. Thanks.

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Rich

@Robert F.41 wrote:
Are these instructions out of date or am I just doing it wrong?

You need to be on one of the List views.

All comments

Rich

@Robert F.41 wrote:
Are these instructions out of date or am I just doing it wrong?

You need to be on one of the List views.

Robert F.41

Thanks Rich!

Dave J.11

@Rich Even if in the list views there's still no calculate size option on the ellipsis list.

Rich

@Dave J.11 wrote:
Even if in the list views there's still no calculate size option on the ellipsis list.

Wrong ellipsis.

crackeryaker

I'm seeing what appears to be a similar issue:

Hannah

Hey @crackeryaker, can you click on the arrow (dropdown menu) next to the "Modified" column header, choose "Size" and then try to find the "calculate size" option, to see if that works?

naoko_cuyana

I am looking for the same thing - folder size. No "Calculate Size" feature.

Can you tell us if this only works with a certain browser?

I am using Chrome on apple laptop.

Walter

Hey @naoko_cuyana, sorry to hear you're having issues with this.

I just tested this out on my Chrome browser and it works just fine for me. Are you sure you're following the steps my colleague @Hannah mentioned?

craighillyard

Is it possible it is the version or license you have assigned to your account.

I have 2 accounts and comparing the settings.

on the dropbox basic, I can see the folder size and everything, the menu shows correct.

on the dropbox business legacy, the menu's are different and I have the same issue. the interface is definitely difference.

dont know the solution, but what I am seeing.

craighillyard

update.
if you click on the column headings, you can see a drop down menu. select size.

once this column is displayed, the menu's to calculate size and everything appears.

Kimbl

Not working for me in Firefox.

Does viewing size only work if you sign into your Dropbox account thru Google Chrome?

Part of the DBox new update??

Rich

@Kimbl wrote:
Not working for me in Firefox.

It works fine in Firefox. You need to change one of your columns (Modified, Who Can Access, etc.) to show Size before the options to calculate and show sizes are available.

Kimbl

is your image from DBox app or on the DB site??

Jay

Hi @Kimbl, this is on the Dropbox site. You need to change the columns to show Size first, and then you'll get more options to view the size of folders.

Additionally, the ellipsis you need to click is not the one at the very top when you're in the folder. You need to navigate to the parent folder see that folder in the list (as you do with your files), and click the ellipsis from there, like in the image @Rich provided.

Kimbl

I can't rearrange topic heading... It does not give me an option

Rich

@Kimbl wrote:
I can't rearrange topic heading... It does not give me an option

I can't tell what you're clicking on but it doesn't appear to be the headings.

Dave J.11

They only calculate size on files. Not on folders.

Dave J.11

Think I worked it out.
It's not at all obvious that the menu is longer than the box it opens in. There's nothing to indicate you can scroll past the bottom of the most visible options. It wasn't until tried the elipsis on a different folder that a half an item displayed gave me the hint that the menu is longer than the display in the GUI.
@dbox_ might need to do some work to add a scroll bar.
Interestingly also the menu is different for different folders. Once you have calculated size on a folder that calculate size option disappears off the menu. Presumably it will do so forever and update as the folder size changes? As there's no way to turn it off/on or recalculate.
Why you wouldn't display folder size all the time rather than having people calculate it manually is a bit of a mystery but I'm sure there's a reason.
Thanks to those who chimed in.
DJ

TERRACE_87

I get an error when using this:

Screenshot 2023-03-26 151125.png

Jay

HI @TERRACE_87, could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.