Changed Google SSO address - can no longer access account

Question

Hi there,

I use Google SSO for Dropbox. Recently I updated the primary address on my Google account, and now I can't sign in to Dropbox - it has instead created a new account. I can't use the old address to sign in to Google as it's now an alias.

How can I log back into my Dropbox? I didn't realise this would be such a problem, I thought SSO would get around this because it's still the same account!

Jay · Answer

If the mobile app is still signed into your old email, then it could mean there are two separate accounts.

Have you tried resetting the password for the account visible on your phone?

hmaskell · Answer

Hi Megan, thanks!

I have Dropbox installed on my Macbook but it's having a fritz because of the sign-in issue - when I open the app, it says "There's already a folder or file named Dropbox".

Dropbox app on my iPhone is still signed in to the old email address if that is helpful.

I don't think it's possible to set up the old address as a standalone under my Google Business account but I will try it.

Megan · Answer

Hi @hmaskell, sorry to jump in here!

Do you have any linked devices to your old Dropbox account at the moment? Also, would it be possible to make the alias email address, into a standalone one?