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Child Item

Connection Issues: Computer is currently offline

chanan1967

After uninstalling and reinstalling the dropbox app, I could not get the desktop app to connect back to my account. It would keep getting me the message: "computer is currently offline", even though my internet was functioning correctly. After several hours I found the reason and the only solution that will work.

1. logon to your dropbox account on a web browser.

2. go to settings > security

3. scroll down to devices

4. find the device (desktop or laptop) that you are trying to connect, and delete it

5. restart your router

6. restart your computer.

7. make sure that your computer time and date are synced and accurate with the time zone that you're at now.

Now try to click on your desktop app, and it should prompt you to link your dropbox account to your desktop application.

Good luck!

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Comments

Hannah

Hey @chanan1967, thanks for this post!

We've moved it to our Tips & Tricks section and hopefully it will help other users that come across this issue.

Make sure to let us know if you need anything or have any questions.

Have a great weekend!

Graham

Hi @chanan1967,

Thanks for visiting the Dropbox Community! We really appreciate you sharing this fix with us and hope it will help some other members in the future. Just to give this a little bit of content, which may help others using it effectively in the future, you say you had just uninstalled and reinstalled Dropbox before you saw the message "your computer is currently offline". What was it that prompted you to do the reinstall?

Thanks again for sharing, and have a great day!

Graham