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Choosing File/Folder In Browser Has Changed

While viewing my files in the browser (Chrome)...starting today when I would normally just click once to view or click once to enter a folder, now it's one click marks/selects the file/folder and double click will view or open folder. I feel like an idiot, for the life of me can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

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Gregg Hall

This was corrected on the server side. If you are having this issue, you need request a ticket to be put in. It can not be fixed on the user side.

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Rich

@Gregg Hall wrote:
... can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

Nothing has changed and there are no settings to change the behavior. Clicking the white space around a file or folder name will select it, while clicking on the actual file or folder name will open it.

Gregg Hall

I must not be explaining the issue clearly. There are two options, they are clearly shown it these two images side by side. You can tell from the cursor's reaction change when hovering...one is the 'arrow' and other is the 'finger'. The 'arrow' is making me double click on my option, were as the 'finger' is a single click. I know it's an account specified setting, and not a PC...because I log in as myself and I have to double click...my staff member logs in on the same PC and he still has the single click. Hope this make my issue clearer...just tough to explain.

Rich

@Gregg Hall wrote:
I know it's an account specified setting, and not a PC ...

But there are no settings that control that function. There's no way to change whether a file or folder opens with a single click or a double-click.

Have you cleared your browser's cache/browsing history or tried a different browser, as a test?

Gregg Hall

Yes, all history was deleted...no change. Plus, logged in from another computer and it makes me still double click to view files/folders. So, let me get this straight...you are saying there is no option between single click/double click. I've been using DropBox almost from the beginning...been a user for many years and always been clicking once to view...so out of these two results I have shown, which one is 'normal'?

Gregg Hall

Also tried in Microsoft Edge...same issue. Need to double click to view file or open folder.

Hannah

Hey @Gregg Hall, if you hover right on the file name, you'll get the "hand" icon of your mouse, that will open files and folders with a single click.

But if your mouse is not on the file/folder name, but just really really close to it (doesn't matter if it's above, under, left, right), you'll get the arrow and you'll need to double-click.

Can you try and let me know what you find?

Gregg Hall

It doesn't seem to matter where the cursor lands. Hard not to describe what I'm seeing so...here is a YouTube video I posted to show my issue. Again, I can log on a different computer and it does the same. But, log off and have someone else log in as them...back to normal. https://youtu.be/TEiqYqyIcgY

Rich

@Gregg Hall wrote:
Yes, all history was deleted...no change.

How about in an Incognito/Private browsing session, with all add-ons disabled, just as a test?

So, let me get this straight...you are saying there is no option between single click/double click.

Correct. There are no settings which control that.

Hard not to describe what I'm seeing ...

I think you've described it perfectly adequately, it's just the the results are somewhat surprising. I usually use Firefox (where it works as expected) but I just tested it with Edge and the results are the same as in Firefox. Here's a screen capture showing it. At no point did I double-click. Everything was a single-click.

https://i.gyazo.com/6e2dcc80bbb7d444d73da8740ae518a2.mp4

Gregg Hall

Incognito produced the same result, no luck. https://youtu.be/4-hJYmT1EVM

That was worth a shot...never thought of Incognito mode. I'm gonna laugh if this all of a sudden corrects itself in a couple of days.

zp8822

Hello, this week I have noticed that when using Dropbox in my web browser, clicking on the names of files or folders no longer automatically opens them. Instead I have to right click and select 'Open in...' and, for example, have every folder I want to access open in a new tab. Was there a change in the program to make this standard? Is there any way I can adjust my settings to not have to go through this extra step? Thanks.

Jay

Hi @zp8822, thanks for messaging the Community.

There hasn't been any change to the site to my knowledge.

Are you clicking the filename itself, or the blank space next to the file?

This will help me to assist further!

zp8822

Hi Jay, I'm clicking on the folder name or file name itself- previously this worked like a hyperlink and just opened whatever I was clicking on. Now the only thing clicking there does is activate the check box to the left (I am not clicking the check box or wanting to).

Walter

Hey @zp8822, sorry to jump in, but could you clear your browser's cache or try another browser and let us know if this persists?

I'm just asking because I just gave this a go and I was able to open all of my files on the website by double clicking on them.

Gregg Hall

We've already discussed this in the thread. Recommend going back and reviewing. But in short...within Chrome, deleting history, going incognito, logging in a different computer and even a different browser (MS Edge) comes up with the same issue. Though, if I have someone else log in the same computer/browser who also has a Dropbox account...back to 'normal'. The issue follows the user, not the browser and not the computer. I feel like we are just spinning our wheels when the same questions are asked over and over. It's an interesting issue that is documented in the video, though I'm coming to the realization there is no fix. The 'glitch' is on the server end. But if you truly have a fix and it's not a silly one like, have you turned your computer on and off...I'm all ears. But I don't think there is a fix on the user end.

Tejas Deshpande

I'm having the same issue as Gregg Hall. I cannot find any way around double-clicking the folder to get into said folder.

The only time the hand shows up is if I hover over the check box next to the folder name. But that is obviously not helpful since checking that box doesn't let me go inside the folder.

I'm also suspecting an issue on the server end. Perhaps the Javascript code has been altered or corrupted?

Nancy

Hi everyone! I hope you’re doing well.

If you wish, we can open a ticket for you instead and investigate this further, since we’ll have more account visibility this way.

Let me know.

Gregg Hall

I'm open to this if there is potential of resolving the issue. I checked my dropbox account and it's still doing it. I've been hoping one day I would log on and it's fixed...unfortunately not happening.

Thanks

Nancy

Hi again, Gregg!

I’ve just logged a ticket for you. When you have some free time, please reply back to me and we’ll have a look.

Cheers.

Gregg Hall

Done. Thanks again.

Gregg Hall

This was corrected on the server side. If you are having this issue, you need request a ticket to be put in. It can not be fixed on the user side.