Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.
You can’t update your billing information because Credit Card doesn’t support the currency None
The account is a UK account, the card is a UK registered card and address...ideas?
Hi @TargetMain2022, thanks for bringing this to our attention.
Do you see any successful receipts (not invoices) of payment on this page?
This will help me to assist further!
Hi @sarasvanberg, thanks for bringing this to our attention.
Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?
Which country (and currency) are you upgrading from?
Hi Jay
Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it
What is your current plan according to this page?
Are you trying to update an existing card, or purchase a new subscription entirely?
From the site on my computer (macos), here is a scrrenshot of the error message.
Hey @sarasvanberg!
Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?
I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail
Hey @alegoh, sorry to hear you’re seeing the same error message.
Have you already checked a different browser/incognito mode, by any chance?
same here and I have tried several browsers. None have resolved the issue
Hey everyone, are you still having this issue?
And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?
My credit card was hacked and I need to update the information. When I try, I get this message;
You can’t update your billing information because Credit Card doesn’t support None currency.
I've tried both a MasterCard and Visa but get the same message with both cards.
I had this issue on Friday, I tried to pay several times with different browsers, but it didn't work. Finally, I could pay with my Ipad through apple pay, and it has been updated.
I already have a subscription but my credit card was hacked and a new card was issued. I tried to update through the Billing tab on My Account and that's when I got the error message;
You can't update your billing information because Credit Card doesn't support None currency.
I have tried both a MasterCard and Visa and have tried MS Edge and Chrome. Nothing works.
Hi @BigAndyA, sorry to hear you’re having the same issue.
If it still persists, can I reach out to you to the email address that’s tied to your Community profile here?
Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you.
Thanks!
I ended up abandoning the effort to try and update the credit card on file and did a manual upgrade to the account where I was able to enter a new credit card number. Pretty frustrating though trying to update the credit card.
Updating my credit card details
I am trying to upgrade my credit card details
When i type in the details of my Amex card which I have been using for some years
I get a message saying "You can't update your billing information because Credit Card doesn't support None Currency
Why is this please
Hey @Peter1944, thanks for letting us know about this.
Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?
Can you try doing the same from a different browser, to see if it works?
It was to renew after my original card was compromised. I tried it on Chrome and MS Edge. I also tried two different cards, one a visa nd the second a MasterCard. Nothing worked.
Hey @BigAndyA, sorry to hear about this and thanks for the additional details there.
I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there.
It is sorted because I selected Upgrade and entered the new credit card information. It's all good.
I am just updating my credit card details as it runs out on the 22/11/2022
I have tried different browsers
Nothing is working
Sorry to hear this persists for you @Peter1944
Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what plan are you on at the moment?
Sorry Walter
How do I do that ?
Get a screen shot??????
I have a snip image but cannot attach it
Can you give me an email address and I can send it to you
I don't know what my plan is
You should be able to attach a screenshot through the camera icon in your reply's box, Peter.
As for your current plan, you can find out by navigating to your plan tab.
Hi Walter
I am 78 so not all that clever with IT issues
Please bear with me
It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021
I am quite happy to pay the Upgrade $184.67 if that will help
It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter.
Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at some point in September or prior to that?
Thank you Walter for your replies
I cannot remember getting any requests for renewal
There was some confusion of which email had Drop box accounts
( again I am old and IT stuff scares me)
The email accounts I now use to log in is
The other emails were
Should I try to upgrade using my outlook.com email
Thanks again for helping me
[Moderator Note: Personal information removed per the Community's Guidelines]
Do you have a Dropbox account associated with each of those emails addresses, Peter?
If so, have you tried logging into all of them to see if your upgraded account is a different one from the one you're using at the moment?
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