I received an email in my language, which can be translated to: LISTEN: We recommend you finish your Dropbox-installation ASAP. I haven’t started installing it anywhere new, so why did I get this email?
Hi @Englishteacher, let's have a look!
Is it possible that the address you received this email to, is linked to another Dropbox account of yours?
Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official Dropbox domain?
Keep me posted, and we'll take it from there!
@Bembe wrote:LISTEN: We recommend you finish your Dropbox-installation ASAP.
Are you sure it's a legitimate email, and really from Dropbox? Has anyone referred you to Dropbox lately?
You could try forwarding it to abuse@dropbox.com so they can look at it
I got an email supposedly from dropbox. with the subject "ATTN: We recommend completing your Dropbox setup ASAP", and then saying "Your files are nearly ready to be uploaded", followed by a dropbox.com link, with the following format https://www.dropbox.com/l/XXXX0x_xxxxxxxxxxxxxx_xxxxxxxxxxxxx/h (characters are different). This seems like it could be legit, but also could be some kind of scam ? Any way I can confirm what it is without clicking the link? I tried searching for it on google and got no results back.
i received an email from DROPBOX saying: "Your files are nearly ready to be uploaded Click below to see how easy it is to complete your Dropbox setup: you'll be able to access your files from anywhere."
before i hit "continue" is this real or phishing?
thanks.
andy
I'd suggest forwarding it to abuse@dropbox.com
Hey @Andy Arkin, thanks for reaching out to our Community!
Can you please check if the email is coming from one of the official Dropbox domains?
This will let you know if it's legitimate.
Keep me posted.
Hi,
I had the same email on the 8th October. It came from no-reply@dropbox.com.
I was a bit confused - why would I need help setting the account up when I've used dropbox for 12 years.
Mike
Hi @Mike W.45, thanks for posting here, as well!
From what you mention, it sounds like this is a legit Dropbox email (since it’s coming from one of our official domains).
Did you recently create a new Dropbox account, by any chance? If so, then it sounds like this email could be referring to this.
However, if you still have your doubts and you wish for our team to have a closer look, I’d also recommend emailing abuse@dropbox.com, before clicking on any links showing on the email.
Hi Nancy,
I have used the same email address for dropbox for 12 years so it's not new. Why I get this prompt now is strange.
I tried to copy the raw source of the email but it had html errors. What I did see is that there enough references to drop.com for the email to be from dropbox.
I'm quite happy to forget about the email.
Hi @Mike W.45, it's possible that the email was sent out in error, since it usually is an email sent out when you create an account.
Feel free to ignore the email and let us know if you get any similar emails in the future.
I got the same thing on both my dropbox accounts... each probably 10+ years old.
Hey @jongraphs, sorry to hear about this.
Does the email come from an official domain of Dropbox?
Did you forward it to abuse@dropbox.com already?
Appears to have come from a dropbox.com email address.
Link checks out as well. Takes me to my actual dropbox (already logged in).
No need to report it... it looks like it came from you. You all sent this.
Hey @jongraphs, thanks for the screenshots and additional info.
It does look like a legit Dropbox email, that was perhaps sent in error.
You can simply ignore it.
Thanks. Perhaps a retraction email is in order.
Thanks
I ssem to have joined to this thread which it has nothing to do with me.
I see that Mike W.45 has commented but I am not the same use account. Perhaps, something has gone wrong in identifying a user name.
Would one of the Drobox administrators please remove me from the thread?
Thank you.
There seems to be a problem. I have received 5 emails from the Dropbox Community in the last 2 days.
My dropbox name is Mike Wood; when I just wrote about 15 minutes ago, the user name Mike W.45 which is not my username.
Would one of the Dropboxers/moderators please tell me how I can get out of this thread?
p.s. ignore the Mike W.45 name at the top of this post as it's wrong.
[removed per Community Guidelines]
Hi @Mike W.45, you can unsubscribe from any threads you don't want to receive notifications about from this page.
Regarding your forum username, you can have a different name to your Dropbox account itself. According to our system, we can see that you are the same user as the person who posted earlier, and are both under the same email address.
Hi Jay,
I'd forgotten this thread and hadn't realised that it was still open. On Thursday, I received 5 emails and wondered what was happening. I had never noticed the name, Mike W.45, before but after your last post, I had a look in "My Settings" and saw it's my username.
I'll leave things as the are and deleted any emails which are not relevant.
Thanks for help.
just wanted to chime in. I got the same e-mail. Used dropbox for the past... 12 years or so. Didn't ask for anything. pretty sure theres been an error on your end (Dropbox).
Check it out on your end.
Hey @kbftech, would you mind sending us a screenshot of the email that also shows the email of the sender, while hiding any personal info of yours?
Button "magic" link: https://www.dropbox.com/l/[REDACTED]/h
I don't want to use the app. I've received 3 email message in November, and more in previous months. Here's an example of the email message heading:
11/24/2022, 8:42 AMATTN: We recommend completing your Dropbox setup ASAP
I just want to stop having to read and discard them.
I don't use Dropbox frequently, but it's great when I do need it.
Thanks for your help.SweetTasha.
@SweetTasha wrote: I don't want to use the app. I've received 3 email message in November, and more in previous months.
I don't want to use the app. I've received 3 email message in November, and more in previous months.
There's no setting to stop receiving them. That said, I have a couple of secondary accounts that I use only through the website and I no longer receive the emails. They likely stop after a certain amount of time.
Why am I receiving mails inviting me to download the Dropbox desktop app while I have the app since 2018 on my computer?
Hey @Robert_Bl, what does the email say exactly?
Can you please send us a screenshot, while hiding your personal info?
I think I have the same problem as Robert_BI. The email says:
Your files are nearly ready to be uploaded Click below to see how easy it is to complete your Dropbox setup: you'll be able to access your files from anywhere. Continue Questions? Check out our help center for answers to frequently asked questions.
Like him I've had a Dropbox account for years and I haven't asked for any change or re-applied in any way.
