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I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully, but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

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Mark

It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.

https://help.dropbox.com/account-access/lost-email-access

You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.

All comments

Jay

Hi @Keyonkk, thanks for bringing this to our attention.

The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.

Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

This will help me to assist further!

Keyonkk

Hi @Jay

I asked email support, they need me to to give them Phone No. , last 2 email sent within 7 days, rescue email account .

I won't remember because the email account was created 10 years ago and I didn't use more than 5 years.

Jay

If this is what the support team requires, then you'd need to provide that information in order for them to assist you further.

Do you have the ticket ID in order to locate it on the system?

Keyonkk

@Jay , Yes...dropbox support already gave me the ticket no.

And yes, I won't use that email (yxhxx mail) ever.

samantha6

I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used. I have the correct email and password let me in my account so I can cancel this!!!

Rich

@samantha6 wrote:
I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.

If you're being sent a verification code when signing in, then without access to the email address you won't be able to sign in to your account. Your best option to get into the account would be to contact the email provider and see if the email address can be reactivated.

I have the correct email and password let me in my account so I can cancel this!!!

If you need to cancel the billing on the account and you can't sign in, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

retailaspesi

when I try to use dropbox on a pc it asks me to enter a verification code in an email account that I don't have access to because it was created by a person who no longer works with us

Rich

@retailaspesi wrote:
when I try to use dropbox on a pc it asks me to enter a verification code in an email account that I don't have access to because it was created by a person who no longer works with us

Without access to the email address you won't be able to sign in to the account. Your best option is to contact the mail provider and see if the email account can be reactivated. If it was a company email address, your IT group should be able to easily reactivate the email account.

https://help.dropbox.com/account-access/lost-email-access

Nicolas666

I have used dropbox for many years. yesterday i accidentally delete my email account with microsoft and they are not able to recover it anymore. today when i tried to log on to dropbox, it initiates a verification to send a code to the old email address. i do remember my account username and password, any way to bypass this and let me change my username within the system? i have important information within my account.

Rich

@Nicolas666 wrote:
... i accidentally delete my email account with microsoft and they are not able to recover it anymore. today when i tried to log on to dropbox, it initiates a verification to send a code to the old email address.

Without access to the email address you likely won't be able to sign in to the Dropbox account. Your best option is to work with Microsoft to reactivate your email address so you can receive the verification code. If they can't reactivate the email address, perhaps you can re-register it as a new account.

https://help.dropbox.com/account-access/lost-email-access

Malnora

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

Rich

@Malnora wrote:
I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to.

Unfortunately, your email address is the only way to verify an account. If you no longer have access to the email address and you're being sent a verification code, you'll need access to the email address before you can gain access to the account. Your best option is to contact the mail provider and see if the email account can be reactivated.

https://help.dropbox.com/account-access/lost-email-access

mvcycleart

I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code. Is there anyway to log into my account with two-step verification another way?

Mark

@mvcycleart wrote:
I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code. Is there anyway to log into my account with two-step verification another way?

As the link @Rich gave unless you have a device already logged in there isnt a way, no.

Hannah

Hey @mvcycleart, I moved your post to this relevant thread.

Can you check out this article, to see if any of the info here is helpful?

Hello14

All my Photos/videos are uploded in dropbox. The mail dosent exsist anymore, and I have forgot the password. I Was logged out when i change my phone. I did a new account to get help to solve my problem. All my Photos/videos is from my girls childhood. Please help!

Rich

@Hello14 wrote:
The mail dosent exsist anymore, and I have forgot the password.

If you're unable to sign in to your account due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox in order to receive reset information. Without access to the email (or another device already signed in to the account) it's not possible to gain access to the account. Your best option will be to contact the mail provider and see if the email address can be reactivated.

https://help.dropbox.com/account-access/lost-email-access

sofiaesss

Hi! I need to log in to my Dropbox account but I don't remember my password and I don't have access to my email. I tried to log in a couple of times but each time Dropbox sends me a six number digital code to the email address in which I cannot log in to. Is there any way to access my dropbox content anymore? I really need some files in the account.

Sincerely,

Sofia

Megan

Hi @sofiaesss, sorry to hear about this!

I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account?

If I were you, I'd try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can receive the verification code.

I hope this helps!

daveginorge

After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?

Megan

Hi @daveginorge, let's jump right into this!

Can I send you an email, in order for us to have a closer look into this?

Keep me posted!

daveginorge

Yes please do

Megan

Hi @daveginorge, I just sent you an email, I'll see you there!

AZ13

when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way?

Hannah

Hey @AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.

The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.

Is it possible to reach out to the email service provider, to ask them to re-enable the email?

Or can you recreate it?

AZ13

No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??

Megan

Hi @AZ13, I just checked and it seems that you have responded back to my email.

I'm just going to respond back to you, thank you for your patience!

AZ13

Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!

Megan

Hi @AZ13, I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions?

Lean5S

Where is the support on Dropbox. Cant support at all