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Internal sever error

Hi, for the past few days I've been trying to call the sharing_list_folders() and every time I run my script I get this error: raise InternalServerError(request_id, res.status_code, res.text) dropbox.exceptions.InternalServerError: InternalServerError('3c12bb105da24fee92554229b050a6db', 500, ''). I'm not sure why that is, could it be that I'm overloading the API somehow?

Thanks for your help!

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Comments

Greg-DB

It looks like this operation is failing on the server. We'll look into it and I'll follow up here once I have an update for you.

JuliaNowicka

Thank you Greg! The same error also happened when I called the sharing_list_shared_links() endpoint.

Greg-DB

Could you share the same sort of output showing a request ID for that one as well? Thanks in advance!

JuliaNowicka

This is the error I get:

File XYZ, line 93, in <module>
main()
File XYZ, line 85, in main
y = dbx.sharing_get_shared_links()
File XYZ, line 4791, in sharing_get_shared_links
r = self.request(
File XYZ, line 326, in request
res = self.request_json_string_with_retry(host,

File "XYZ, line 476, in request_json_string_with_retry
return self.request_json_string(host,
File XYZ, line 596, in request_json_string
self.raise_dropbox_error_for_resp(r)
File XYZ, line 621, in raise_dropbox_error_for_resp
raise InternalServerError(request_id, res.status_code, res.text)
dropbox.exceptions.InternalServerError: InternalServerError('e0adf04c7162413bb9fc6a83c4c4cbc2', 500, '')

Greg-DB

Thanks! I see this one is for sharing_get_shared_links though. Can you try sharing_list_shared_links and let me know if that fails or not?

JuliaNowicka

Oh yes, my bad, let me try that one.

JuliaNowicka

No, that one didn't fail.

Greg-DB

Thanks for checking. Please do use sharing_list_shared_links instead. (The sharing_get_shared_links method is deprecated in favor of sharing_list_shared_links.)

JuliaNowicka

Oh right, I see, that explains a lot!

JuliaNowicka

Hi Greg, have there been any updates about this?

JuliaNowicka

Hi, I'm also getting the same error with the sharing_list_shared_links() endpoint, which I didn't have a problem with before. The error is: dropbox.exceptions.InternalServerError: InternalServerError('926e1a0a4d5945b79b89ee7c5b6882d1', 500, ''). Could you please look into it?

Greg-DB

The issue for sharing_list_folders is currently open with engineering, but I don't have an update on it yet.

I've also opened the issue for sharing_list_shared_links and will follow up here with any updates on that as well.

Greg-DB

For the sharing_list_folders error, it looks like may be due to the account having a very large amount of shared folders. We're going to look into what we may be able to do about that, but as a potential workaround, please try calling with a lower 'limit' value (the default/maximum is 1000).

Greg-DB

It looks like the sharing_list_shared_links error should have been a transient issue. Does that still occur for you if you retry that?