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4 people have accepted and downloaded Dropbox from my invite but the referrals are ineligible

Queen22

Hello,

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.

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Storage space

Referrals

Quota

Accepted answers

Walter

Hey @Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

If you feel this status is inaccurate double-check the email address of your recipient to try again.

Megan

Hi @Queen22, let's see what I can do to help!

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.

Cheers!

Rich

@J23 wrote:
The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Mark

Nekojin wrote:
After completing this, I log back into my account to check the referral status, and it says "inelegible"

Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.

Megan

Hey @renatomichel, I just sent you an email.

I'll be happy to look into this with you. Reply back, and we'll take it from there.

Thanks!

Walter

Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!

Megan

Hi there, @Richard36, let's jump right into this!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

Megan

Hey @SnailMango!

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.

Thanks a bunch!

All comments

tnaeem786

I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.

This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.

My email is <<removed to avoid spam>>

Regards, Tahir

Mark

Unfortunately I dont think there is anything you can do - the system has detected that there is something not correct about that referral.

This usually happens if people are using the same IP address or have been detected be on the same computers or mobile devices etc.

tnaeem786

The referral is my sister. She was using one of my old laptop which I had installed dropbox on previously, but I had uninstalled it.

This seems not ethical, this is a genuine case, I referred her, she got the bonus and on my account her email is marked as ineligible.

I don't agree with this, and I am sure it can be corrected on your backend of the dropbox server ?

Can someone please help me with this ?

Regards, Tahir

Mark

I dont think there is anyway to help (I dont work for Dropbox).

Usually we'd say log a ticket, but, as free users cannot now log tickets I'm unsure what else can happen.

Sorry

tnaeem786

Thanks for yur reply

Is it possible for you to help and log a tickets, if you have an upgraded account. Otherwise I guess not to worry.

Thanks

Rich

I doubt the 259 MB of space she received had anything to do with the referral. Referrals award 500 MB of space, no less. More than likely the entire referral (both your side and hers) was inelegible. This can happen if you're both on the same network, or if she used a computer that previously had Dropbox installed.

No one else can log a ticket for you, other than a Dropbox employee.

tnaeem786

My sister is in the same house but has a seperate laptop.. But obviously using the same wifi and ip address.. but it seems unfair that yu should get penelised even though this is a genuine bonafide case..
Hope some1 from dropbox can help otherwise i go away a unhappy user.. what can yu do 🙄

Daphne

Hi there @tnaeem786, just jumping in here!

If your referral is marked as "Ineligible" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to.

As you mentioned that they are using their own computer, is it possible that they already had a Dropbox account under the email address that you sent the referral to?

For the referral to be successful, they need to create an account as well install the desktop app as outlined here.

As Rich mentioned, the space they received wouldn't be for a referral and sounds like one of the "getting started" steps to install the desktop app, meaning they already had an account under that email address.

Let me know if this helps!

tnaeem786

Hi Daphne

Thanks for your reply, I can 100% confirm she did not have a dropbox account before. In anycase if we send a referral to someone with an email that is already linked to a dropbox, the system gives yu a notification to that effect.

She did all the steps to create the account and installed it successfully on the laptop.

Regards, Tahir

tnaeem786

I have a question. My Dropbox is Fulll, and I am trying to delete files that no longer needed to make extra space?

I have deleted quite a lot, but amount of used space has not changed?

Any advise, please?

Tahir

Daphne

Hey again @tnaeem786, apologies for the delay on my end!

Can you let me know what space usage you see from your Plan page here? You'll be able to see how much space you're using and what your account's limit is.

This should give you a good idea of how much data needs to be removed in order to be under the space limit.

jkane

I made an invite and the system and described as Ineligible.
The invite sent to [personal information removed due to the Community's Guidelines] from my dropbox account [personal information removed due to the Community's Guidelines].
Please give me the space that I earned.

Lusil

Hey @jkane, thanks for checking in with us - I moved your post to this thread, where other users have expressed a similar concern.

As Rich and Daphne have also mentioned, if your referral is marked as ineligible, it could be due to the other user already having a Dropbox account under the email address you referred, or that they are using the same network or device that you're connected to.

You can have a look at the thread for some additional ideas on why this could have happened, and if you have any other questions, just give us a nudge. Cheers!

jkane

He is friend , wich never hear about dropbox . He was new Pc user so was the first time that he made dropbox account.
I helped him to register at dropbox.
So I want 500mb more.

Mark

@jkane

You can see the referral status at www.dropbox.com/referral_status

Note you can only get referral space IF you sent him a link before he signed up.

jkane

Please read my posts again. Dropbox doesn't have official support?

Lusil

Your technical support options depend on what kind of account you have and to see yours, log in and go to dropbox.com/support.

If you're still having trouble with this, you can try to submit a Help Request via this link from an incognito window (without signing in).

jkane

Still I can't find any mail at help center.
Chatbot is useless service.
Please give me an email address to contact with dropbox support.

Anatal

How do ask Dropbox to confirm it? It is a true referral.

Thanks.

Anatal

Lusil

Hi @Anatal, I moved your post here where other users have expressed a similar concern.

Have a look around and let us know if you have any other questions. Cheers!

alainfromepsom

I have been a dropbox user for many years but this is ny first adventure on the community!

I am a Trustee for a charity and the Trustees are looking for a place to save shared files. I am proposing Dropbox (initillay as a basic account) and so referred them [personal information removed as per Community Guidelines] from my dropbox but it says we are inelligble for the extra 500G due to my setting it up on the same computer (even though 5 others will also be using it).

I think that dropbox support need to deal with this but I cannot find a way to communciate to support as a basic user.

Any help would be much appreciated

Thanks

Lusil

Hi @alainfromepsom, you've come to the right place.

I moved your post here, where other users have expressed a similar concern.

However, to have a look into this a bit more in-depth with you, I've sent you a ticket.

Whenever you get the chance, have a look at your inbox for my message.

Thanks!

khodbxuser

How to fix Ineligible referral status that is false?

"This invite looks suspicious!

This usually happens if you sign up for multiple accounts on the same computer"

Lusil

Hey @khodbxuser, thanks for posting your question on the Dropbox Community.

You're right, the error you're getting may be due to the user you're trying to send the invite to is using the same network or device that you're connected to.

I'd like to help look into this with you, but we'd have to continue via email.

Would it be alright if I reached out to you?

khodbxuser

Feel free to reach out to me via email to resolve this issue. Thank you

Lusil

Thanks, @khodbxuser. Just sent you one!

Ranim Al-shakifi

did the problem get fixed

i have to emails Ineligible

Walter

Ranim Al-shakifi

i know but the email was new and was using a new computer and new wifi

still got Ineligible

ktg

How to fix Ineligible referral status that is false?