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"Display Limit Reached" message when trying to view my photos

Hi---

I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could usually just scroll back there (it takes a while, but always worked).

Today, when I went to do that, I got to the end of 2019 and then my app says "Display Limit Reached" and won't show me any more photos.

I came on to the computer to check from dropbox.com. Nope. Not there either. I cannot see or find or even know where to start to find my photos. THOUSANDS AND THOUSANDS.

I pay for a subscription service. My account shows that I have space remaining (a LOT of space) so what's up?

Where are my photos??? PLEASE HELP!!!

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Hannah

Hey @aa592, thanks for bringing this to our attention.

Are you seeing this behavior in the camera uploads folder? Or other folders as well?

Can you send me a screenshot of this error message?

And can you clarify what you see on the website? Do the photos not appear at all, or do you get the error there too?

Keep me posted.

parmessy

I have the same problem. I don't know if it's part of their recent update but I also get the Display Limit Reached when scrolling all the way down. I try searching up time stamps in Files but they never show all the pictures from the date I put so it's not accurate. I have more than 100,000 pictures saved from over the years. I want the limitless scroll back.

Walter

Hey @parmessy, sorry to hear you're having issues with this.

Could you clarify the platform you're noticing this on and send us a screenshot of the exact error you're seeing as well?

Mvj15208

I’m also having this problem when using the app in the photos section.
Unfortunately it won’t let me add a photo of the issue

Jay

Hi @Mvj15208, could you attach a screenshot showing where you're experiencing this behavior?

Mvj15208

This is happening in the app. How do I send you a picture?

Walter

Hey @Mvj15208, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your reply from within your reply's box via the photo icon.

If you're not seeing it, you can send us a shared link to the screenshot instead.

katehannigan

Hello, I am having the same issue with “display image reached” message.

Megan

Hey @katehannigan, thanks for posting here!

Would you mind sharing a few screenshots with me, of what you see on your end?

Which version of the mobile app do you currently use?

Keep me posted on the results!

katehannigan

Hi Megan, thanks for replying. I have version 290.2.2. And here is a screen shot of “display limit reached” message. I have many more years of photos than this.

https://www.dropbox.com/s/6x62i7bebo428ss/Dropbox%20screen%20shot.jpg?dl=0

Nancy

Hi @Mvj15208 and @katehannigan, I hope you’re both doing great!

Has any of you tried to clear the Dropbox app’s cache, by any chance, and reinstall it afterwards?

Does that seem to help perhaps?

katehannigan

Hi @Nancy

Thanks for your suggestion, I have just tried both of those things. I cleared cache on the app and then deleted the app from my iPhone and reinstalled it. Unfortunately that didn't help. I can still only scroll as far as August 2012.

Hannah

Hey @Mvj15208 and @katehannigan!

Do you know how much available space you have on your mobile devices?

Also, have you checked if you get the same behavior when using the Dropbox website or the local Dropbox folder on your computer (if you're using our desktop app)?

katehannigan

Hi @Hannah

I have 19.3GB available on my iPhone.

I can view all of my photos on the Dropbox website. All of my folders/photos are available and accessible though the Files tab on my Computer and iPhone, nothing is missing.

The problem that is happening on the iPhone app Photos tab is only since a recent update. My iPad which I have not updated in a while, has an older version of the Dropbox app and I can scroll though all of my photos in the Photos tab.

Do you know the best way to get Dropbox to fix this issue in the Photos tab and allow unlimited scrolling again?

bradnewengland93

I’m having the exact same problem. Dropbox won’t let me scroll past 2017. It says to search in “Files” but I did not put my photos in files. Dropbox has allowed me to see all of my photos that I’ve uploaded to them up until the recent past. I should have full access to all of my photos, as should everyone. Please, I BEG YOU, please fix this problem! Or I will have to go to a competitor’s platform for backing up my photos. Your forum does not have the functionality to attach screenshots here. I do have one though. Please someone other than a robot look deeper into this. This is unacceptable!
Thank you for your prompt attention to this huge problem.

Nancy

Hey @bradnewengland93, sorry to hear you’re having the same issue.

Have you also tried loading your photos via the Dropbox website on your computer? Does the same issue persist or is this something happening only on your mobile app?

Also, you should be able to attach a screenshot here by clicking on the small camera icon that should be located above your message box on the forum.

Let me know when you've got more updates!

aa592

Yes! This is my exact situation! They need to fix this. I’m going to migrate everything out of Dropbox and cancel it otherwise.

aa592

You can see many of us are having this issue. Please fix it.

aa592

Hello! Please help!!!

Jay

Hi everyone, we apologize for the delay in our response as we were investigating this matter. It's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app.

As a workaround, we'd recommend using the Dropbox site via a browser.

aa592

Will you be fixing it on the app? It never used to be a problem. Now it’s a major problem.

aa592

Also. It doesn’t work on the browser. Moreover, I want access to my photos on my phone again — in the app— as I had for years and years and years.

katehannigan

Jay,

Thanks for the update. I have been using Dropbox for my photos for many years and have absolutely loved it. The most appealing feature for me has always been that anytime, anywhere I could scroll, and quickly and effortlessly locate literally any photo in my Dropbox account via the photos tab.

I tried your suggestion of viewing photos from the Dropbox site via internet browser on my iPhone, and that resulted in even less photos being displayed. Scrolling stopped at the year 2018. I have also tried the same on laptop, and all of the photos do load eventually but it does take a decent amount of time so is not at all suited to finding anything quickly.

Will the display limit error in the photos tab be investigated further still, and ideally be reverted back to unlimited display? Or is it something that will not be fixed?

Thanks
Kate

aa592

Kate— I agree with you 100%. And would also like to know the answer to your question.

Dropbox: please advise. This is massively frustrating.

Nancy

Hi @aa592 and @katehannigan, I hope you’re both doing well.

I’ve passed your feedback on this to our team, so that they can see your comments.

Besides that, can you perhaps send me a screenshot of what you see on the website, when trying to load more photos? Does the issue persist when accessing your photos via a web browser on your computer, instead of your phone?

katehannigan

@Nancy

Dropbox web browser is not a problem for me personally.

It is the Dropbox app on my iPhone where I get the "display limit reached" message.

aa592

I’ll do that later but agree with Kate— the issue is on the phone. With the app. That is what needs to be fixed. We need to be allowed to scroll back and see all of our photos. Like we have been able to for YEARS.

Glolynn72

I’m having this issue too and it had all of my grandkids’ newborn photos and I’m extremely upset right now. It says I have a 2T limit and only have used 32%of it
I pay 13.99 a month for this BECAUSE I lost photos in the past from computers dying or whatever. This is not acceptable for everyone’s photos to just disappear.

aa592

Yes!!! This!!!! It’s not acceptable table for us to not be able to access our photos! When we pay to do so!

Glolynn72

I found the photos looking in file and then going to phot uploads, so they are all still there I believe, BUT it takes forever to load them (my phone is new so it’s not a storage/memory issue from my phone) then when it finally loads a photo I THINK ‘Igor be what I’m looking for, it takes at lease 2 minutes for the photo to load, and then when I try to hit the back arrow, it takes about a minute to go back. That is if it doesn’t freeze up and I have to end up closing the Dropbox app and starting over. I have 132,000 images/videos dating back to 2014. Might have to try to see if I can transfer them all to Google photos or something. But that will take forever too.
Hope it gets resolved soon. Or I’m out too.