Child Item

HelloSign - Cannot Move to Next Page

I've spent the last hour trying to send a document for signature with Dropbox's HelloSign.

I had no problem with the first document.

But with my second document, no matter what I do, after filling in all the signatory's information, I am unable to click "Next" to move on to the next page. The "Next" button is greyed out.

I cannot find a solution anywhere and I don't want to waste any more time trying to figure it out. I am going to use another service to send my 2-page document for signature.

What is the problem???

Why can't I move to the next page?

Find more posts tagged with

Comments

Megan

Hi @HollisHoHo, thanks for posting today!

Which platform are you on when you notice this behavior? If you're using the web, can you try a different browser, and let me know if the same thing happens there?

Keep me posted!

bcavagnolo

I am having this same issue. I'm able to send out the document for signatures, to add signers, and to place signature boxes. But the Next button on the place signatures screen remains grayed out. Very aggravating! I'm on Ubuntu Linux 20.04 + Chrome browser. Also tried firefox and got the same behavior. The debug console is filled with a bunch of 403s. Here's an example:

DevTools failed to load source map: Could not load content for https://cfl.dropboxstatic.com/static/js/continuous_onboarding/types.min.js-vfldO3U3K.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Not sure if that is relevant.

Walter

Hey @bcavagnolo, sorry to hear you're having issues with this.

Can you please clarify how many signatures you've used so far and what plan you are on?

If the HelloSign account you connected to your Dropbox account is on the limited Free plan (which is the default plan), you can make 3 free signature requests per month.

Keep us posted!

William_Kinsey

Hello,

I had the same issue. I couldn't get to the step after I dragged and dropped a signature field. I couldn't figure out what would let me see the "next" button - it was grayed out.

I was using Chrome so I switched to Edge and everything worked fine.

Nexxus

I used Edge and Chrome and same problem on both

Nexxus

Edge didn't work for me

Jay

Hi @Nexxus, could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Nexxus

Resetting my browser entirely? No

I've already done those

Megan

Hi @Nexxus, in this case can I send you an email, in order for us to have a closer look into this?