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Why is Dropbox asking me to upgrade my account?

In the last week, I received three marketing emails from dropbox aimed at getting me to upgrade my account thinly veiled as alternately alarmist alerts and courtesy reminders about my account reaching storage capacity. I still have 500 GB of space in my account. I have not recently greatly changed my dropbox activity or added an unusually large number of files. This is clearly just a new, obnoxious and borderline-underhand marketing approach to get busy or less computer savvy people to upgrade in a panic thinking that their files are about to be lost or stop syncing before they check their account details.

"It’s time to upgrade your account." When using around 1.5 of 2 tb of my storage for the last six months? Actually sounds like I have the perfect plan for me already!

"your files are about to stop syncing!" If my account is really going to struggle to sync when I am using 75% of the storage capacity that I pay for each month and have hundreds of gigabytes of space left, that is a terrible product and service. If the 2TB plan actually supports backup and sync for far fewer than 2TB of files, do not call it a 2TB plan.

"There's no need to delete anything...yet. We've got you covered." Great, that is literally exactly what I pay for each month. You don't need to let clutter my inbox congratulating yourselves for doing the service your company exists to do.

C'mon Dropbox. I'm squicked out. I just unsubscribed from "running out of space emails" but this is dumb as heck.

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Comments

DokterChaos

I'm already paying for Dropbox. I know what I want. Dropbox is frequently asking to upgrade to the family plan.

Stop begging me to pay more for a plan I don't even need.

Jay

Hi @seahawk, thanks for bringing this to our attention.

We appreciate the feedback on this matter. Were you by any change a member of a shared folder at this time?

This will help me to assist further.

seahawk

Thanks, Jay! Yes, I have dozens of shared folders.

Jay

Is it possible that any of the folders recently had a lot of files added to it, which could have temporarily increased the quota usage on your account?

seahawk

Though https://www.dropbox.com/events isn't the most powerful tool, according to this log, the only activity by collaborators in shared folders since April 1, 2022 was that one 206.5 KB file was moved. My collaborator was the owner of that shared folder anyway.

In any event, I am happy someone is ostensibly taking my complaint seriously 🙂 But it was really meant to be negative feedback as, again, I'm pretty sure what I am experiencing is a new marketing tactic from Dropbox not a technical issue. I posted to the community forum bc there wasn't a clear way to contact customer service that allowed inclusion of attachments. These emails (and notifications - see below) put a bee in my bonnet and I wanted a way to air my grievances in the minuscule hope that it might make a difference. I do hope that wasn't an abuse of the forum. I understood it to be somewhere to leave feedback as well as ask questions. Kinda the last thing I want is to invest much more time in this because partly what was aggravating was it felt like DB was wasting my time, you know?... Thanks so much!

Marc A.6

Just when you think Dropbox can't get any worse, they surprise you. These email chains look like spam - they're so horribly conceived, with emojis in subject lines, that they do look like phishing emails.

But no, it's them. Harassing their customers with useless features and no significant product upgrades in years is not enough; it's time to spam them, and with scare tactics too.

This is a company that used to hack your Mac: https://medium.com/@dmxt/dropbox-is-a-backdoor-for-your-macintosh-2fcdf3b211e6

.. and ignored the existence of Apple Silicon (ARM) for the longest time, while giving priority to Office integration (it's not 1995 anymore, hello??) or other completely useless bloatware.

They have completely lost direction.

IronOre

Please STOP pushing marketing / advertisements with notifications. At the very least, let me opt-out of marketing spam. This is a gross misuse of notices, which I expect to be something IMPORTANT about my account - for example, a potential security breach. I am forced to either turn off all notifications and risk missing important messages or leave notifications on and continue getting constantly interrupted with upsell SPAM. I deleted my Uber account because of the nonsense. STOP IT !!!

Megan

Hi @IronOre, sorry to hear about that!

In regards to the notifications that you mentioned, could you clarify where do you see them? Is it in email notifications, in the app or website?

Also, are they notifications about possibly upgrading your account to a different plan?

Keep me posted, and we'll take it from there!

IronOre

I'm getting notifications from the app on my iPhone & iPad about family upgrade offers and tax season. When I go to Settings > Notifications > DropBox - I can only turn on or off notifications - there is no way to limit notifications, removing marketing msgs. What makes this upsetting is that I rely on notifications to inform me about potential issues with my account that require my immediate attention - for example, a login I didn't perform. Like I said in my post, I had to delete my Uber account due to this misuse of notifications. Right now, I've turned-off notifications for DropBox to eliminate the spam - with the risk of missing important notices.

Megan

Hi @IronOre, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.

I'll forward your feedback to the appropriate areas so we can continue to improve.

Dominic Mitchell

Good day

Dropbox is saying my storage is full but I have only used 22% of storage. They say they have stopped all syncing but I am fully paid up.

Megan

Hey there, @Dominic Mitchell, let's jump right into this!

Based on what you mentioned, it sounds as if you received an email about this, right? If so, then is it possible you have two different Dropbox accounts?

As a first step, can you check your plan page, and let me know what it reports there? Do you also have any shared folders, that could potentially be taking up space on your account?

Let me know more!

Dominic Mitchell

my plan page says I have used 22% of my storage but still tells me to upgrade.... what is this about?

Megan

Hi @Dominic Mitchell, could you possible attach a screenshot with the message, asking you to upgrade?

Just make sure none of your personal info is shown there. Thanks!

sandymack22

Why I am receiving emails that my dropbox is full asking to upgrade. Mine is empty & I don't care about having it.

I don't know what it is, and I don't care to know.

I came with my laptop and can't delete it.

I am jsut concerned that it will affect my computer.

and ofcourse they don't bother answering.

Megan

Hey @sandymack22, and welcome to our Community!

Are those email notifications that you're receiving, and if so are they in an email form, or a pop-up message to your account?

If they are email notifications, are they going to the same email address you see in your account settings? What is your plan page reporting?

Meaning, is it possible that you have another account that is actually full, under a different email address?

Let me know more!

barmooka

I have all the email notification disabled on the website, but I get marketing spam via the notification badge in the App. There is no where in the app I can see to disable this excpet for snoozing ALL notifications and thats only for a short time. How do I sop there aggressive marketing tactics so I dont miss actual real notifications that may be important? Do I need to just ditch Dropbox for another service? I can understand the marketing pressure if I was using a free account but as a paid subscriber I do not appreciate this.