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Tag search not working

Screenshot 2022-02-16 at 15.39.44.png

We are using Dropbox to create a database of all our visual assets. We need to be able to search by tag. We have added tags to files, but when we search it is not working, with the exception of one tag. Screenshots above showing tags clearly on a file, but not being searchable.

Does anyone know of a resolution to this problem? We have already tried different browsers and clearing caches.

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Walter

Hi @philippao, sorry to hear you're having issues with this.

Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

If you did and the issue persists, let me know and I'll send you an email to investigate further.

Thanks so much!

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Walter

philippao

That's worked, thank you!

gordonharper

No this didnt work for me. We use dropbox for storing large volumes of files. The reason we use it is because they take up too much space of our hard drives. So not being able to search subfolders for files on line means we have to seriously question continuing with Dropbox.

I'm very surprised many more people are not facing the same issue?

Megan

Hi @gordonharper, I hope you're doing well!

Can you send me a few screenshots in order to see the visual you see on your end when searching for sub-folders using the web?

Do you notice the same behavior on a different browser too?

Keep me posted!

ABUCHC

our web based dropbox search doesnt work meaninig we need to locate individual files . we have 3 TB sized account 😞

Megan

Hi @ABUCHC, it's my pleasure to help!

Does this happen on a specific browser, or multiple ones? Any screenshots you might be having, that can demonstrate what you described, are welcome here.

Keep me posted!

Claudio DErrico

We also have the same problem now, we have grando volumes of shared files in Dropbox and after the last update in mid-September the "search" function for files on PCs returns no results. This is becoming a big problem for us. Yesterday, support says it is should be a Windows problem, but the problem arose for me and 10 other members of my staff right after the major update of Dropbox. Immagine 2022-10-05 064837.jpg Immagine 2022-10-05 064249.jpg

Jay

Hi @Claudio DErrico, are you searching for information on files that are online-only, or that are located on your machine with a green tick?

Claudio DErrico

In fact, for both cases, I should search for both types of files using the "Search" function

thanks

Claudio

Megan

Hey @Claudio DErrico, thanks for clarifying!

You mentioned you contacted our Support team about this. Do you happen to have a ticket number reference that I could locate on our system?