I deleted about half of my files and then permanently deleted them in the "Deleted Files" section. It still says I'm about out of space. Is there something else I need to do?
It was my SMS backup program. All solved.
Deleted files do not use up quota, so, permanenetly deleting them makes no difference and wont impact quota.
It also doesnt matter how many you delete its how BIG the are that is the issue. You could delete 100,000 files but if that only uses up 2kb of space then thats all that will be reduced from quota.
Thanks. To clarify, I deleted roughly half of my data and the amount used did not change.
Where did you delete from? Did you remove them from www.dropbox.com/home as well? (i.e. if you did it on your computer have you given it time to sync to the cloud?)
What is www.dropbox.com/account showing - its possible that shared folders are using it up.
I used my PC and deleted them. My Plan states "Using 5.23 GB of 5.5 GB". Most of the files were pictures. I deleted several hundred pictures as well as the folders. It would be nice if Dropbox had a way to look at my storage usage by folder. Thanks Mark. I appreciate your help.
So now my account shows 5.7 of 5.5 despite deleting more files. So is there no way to get support other than the Chat bot or this community?
Ok, so I just permanently deleted my files in Deleted and my usage increased to 5.83. This is getting funny.
Hello
DB says that I've finished the space (70gb used on 9gb !!)
I've emptied the space, disconnected all the accounts, permanently remove deleted files, but it is still warning that the space i exausted (now 67gb over 9gb).
Is there something that I can do to force refresh of checking space usage?
Thanks
@Laus wrote: Is there something that I can do to force refresh of checking space usage?
Space is reclaimed immediately when files are deleted. No need to permanently delete them. What does your Plan page show for usage? This is the true status of your account. If it shows that you're using 67 GB, then you're still using 67 GB somewhere in your account. Remember that shared folders you're a member of count against your storage as well. The Plan page will show you a breakdown of regular versus shared files.
It says only regular files, not shared but I deleted ALL files and folders!
Hi @Laus, do you have any backups on your account, either from an external drive or computer backup?
No, I use DB only for storing documents not for backup purpose
Hey @Laus, sorry to jump in here.
Could you have a look at your account's homepage and let us know if you see any files or folders stored there?
As I previously sad, I deleted EVERYTHING but the space doesn't free up :'(
Hey @Laus!
Let's check one more thing please. When you visit your backup page, do you see anything there?
I deleted lots of files in hope of increasing my storage space but all that seems to have happened is that my storage space as diminished further (I have permanently deleted them too). Does anyone know how to free up storage? TIA
All sorted, using the past community posts. I didn't find these until after I posted my own thread. Sorry!
I have deleted files etc that I do not need and shared files, but it is still not freeing up storage
Hey @Cressida Downey, thanks for taking the time to post to the Dropbox Community.
Can you take a look and send us a screenshot of what you see in the plan tab of your account settings?
Does it show what kind of files are taking up your space?
Thanks Hannah, please see screenshot attached
Thanks for the screenshot, Cressida.
It appears that it's shared files that are taking up your space.
You might want to use the steps here, to calculate the size of your folders; this should give you an idea of which ones are taking up the space.
If you want to leave a shared folder without affecting the other members, you can take a look here.
You can also check out this article on how to add some extra space to your account.
I hope this helps!
I have deleted >1Mb of files and images BUT the file usage number remains the same. How long must I wait for the file usage to calibrate and show me the correct number??
oops, meant to write >1Gb of files and images deleted.
Note: Just found the space where deleted files are deleted permanently. The file usage number was reduced only a small amount, not relative to the actual amount of file usage I deleted.
Hey @jrbartlettjr, thanks for reaching out to us.
What's your used space, if you take a look at the plan tab in your account settings?
Is it possible that you have any shared folders in the account? Shared folders also take up space.
Thank you Hannah for your reply. Yes I did find a Folder that I have not done anything with for some time. It is "Shared" and "Delete" is not an option. I am clicking everywhere trying to learn how to disconnect it.
If its a Share you need to leave the Share at www.dropbox.com/share
Ok thank you mark, that cleared out a bit more.
Don't forget to check your Backups page as well.
Okay, it says Backup = 0 bytes in "Manage Accounts." If I had backups, where would I find those?
