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There was a problem completing this request

RayH

When signing in to Dropbox, the above message appeared on my screen.

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Hannah

Hey @RayH, thanks for reaching out.

Did you have any issues, when this error appeared, or did it allow you to sign in as normal?

And did the error message go away after you signed in?

Also, make sure you try from a different browser as well, to see if you get the same behavior.

Keep me posted on how it goes!

RayH

Hello Hannah,

Thank you for your reply.

1) No issues, although I have recently deleted all my dropbox.com files as I wish to start afresh with Dropbox. It allowed me to sign in as normal.

2) Yes.

3) The message appeared whilst I was using the Safari browser. I've since used the Firefox browser and the message didn't appear.

Kind regards,

Ray

Jay

Hi @RayH, what OS are you currently running on your device?

Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?

RayH

Hello Jay,

I'm running macOS Big Sur.

I'm not having any problems logging in. The message appears before I enter the security code and then disappears.

Kind regards,

Ray

Jay

It sounds like something in Safari is preventing the Dropbox site from loading normally.

Could you try clearing your cache and even resetting your browser entirely to see if this helps?

RayH

Hello Jay,

I've done what you suggested but the message is still flashing up before I enter the 2FA code. Incidentally, I've now noticed it flashing up when using the Firefox browser. As I am able to open the Dropbox.app after I have entered the 2FA code, should I just ignore the message?

Kind regards,

Ray

Jay

What page are you trying to access specifically when you get this error?

Is it the
login screen itself, or some other URL?

RayH

Hello Jay,

1) https://www.dropbox.com.

2) Email.

3) Password.

4) Sign in.

5) The "There was a problem completing this request" message pops up in red on the login screen for some seconds.

6) The message disappears and I'm asked to enter the six digit code.

Kind regards,

Ray

Jay

Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following
Dropbox domains?

RayH

Hello,

As far as I can see there are no issues restricting traffic to the listed Dropbox domains.

I am running Norton 360 as my security software. If, in Norton 360, under Firewall > Application Blocking, I block the Dropbox.app I still receive the “There was a problem completing this request” message. However, the message stays on the login screen much longer than when the Dropbox.app is not blocked. Could the message be flashing up on the login screen because Norton 360 is checking to see whether or not the application is blocked?

Kind regards,

Ray

Walter

Hey @RayH, sorry to jump in, but I just wanted to ask, have you tried completely disabling Norton -temporarily, as a test- on the affected machine to see if it's causing this issue?

RayH

Hello Walter,

As requested, I disabled Norton temporarily. When I clicked on Log in, the message appeared as usual. So, it doesn't look as if Norton is the problem.

Kind regards,

Ray

Walter

Thanks for the update @RayH

Would it be OK if I send you an email to have a further look internally at this point?

RayH

Hello Walter,

I assume you want me to give you access to my computer. I do not wish to do this.

Ray

Walter

Actually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation.

RayH

Hello Walter,

At 09:47 on the 14th March, I received a version update to 8.7.4 from Norton. At 17:31 on the same day I received your email. When I logged in to Dropbox to reply to your email I noticed that the "There was a problem completing this request" message did not appear. I have logged in to Dropbox a few times since then and the message hasn't reappeared. So, it looks as though Norton was causing the problem.

Ray

winifax

I get the same error see image: (has nothing to do with which browser, this is the dropbox app itself)

Megan

Hi @winifax, let's jump right into this!

Could you kindly attach your screenshot here, because due to security reasons we can't click on your link?

Also, do you get this error message when trying to sign into the web, desktop or mobile app?

Keep me posted!