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Recovering deleted files from 6 months ago?

So I have client that failed to download her images from the link I provided over 5 months ago. I deleted the folder, god knows, I don't even know how long ago and she contacted me a week ago and asked if i can resend the images. For some reason I cannot find them on ANY of my drives... so I am HOPING i can bring them all back up into my dropbox? Should I restore my dropbox back a couple of months? Would that work? Is there no one I can directly contact?

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Hannah

Hey @nunoggomes, thanks for joining our Community.

I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago.

I moved your post to this relevant thread, so you can take a look at the other replies for more info.

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Hannah

Hey @Kaplan34, thanks for posting your query today.

I'm afraid that you can't really restore files that were deleted more than 30 days ago.

A Professional or Business account would have a bigger restoration window, but it doesn't work retroactively.

So, even if you upgraded, you wouldn't be able to restore files deleted that long ago.

Let me know if you have any questions.

damdam7

I would like to get all files I ever uploaded to drobox restored, especially ones that were auto uploaded from camera gallery.

will pay of a subscription.

Can anyone from drobox help? those files are all older than 30 days

Rich

@damdam7 wrote:
I would like to get all files I ever uploaded to drobox restored ... those files are all older than 30 days

Unfortunately, that won't be possible. Once beyond your recovery period, files cannot be restored.

Dropbox Basic, Plus, and Family users have 30 days.
Dropbox Professional and Business users have 180 days.

Also note that upgrading after the fact does not extend the recovery time for files that have already been deleted.

dimitra vidinioti

Hi everyone! Can you please help me? Is there any case I can get back deleted photos over than 6 years? Thank you !

Megan

Hi @dimitra vidinioti, thanks for posting here!

What is your subscription while we speak?

I'm afraid that it's highly impossible to restore content that has been deleted that far back. Unless you have a plan with EVH that would allow that.

Let me know!

dimitra vidinioti

Hi and thank you Megan

What is a EVH?

Mark

@dimitra vidinioti

EVH is a very, very old feature called 'Extended Version History' (also known as Pack-Rat) which at the time allowed unlimited recovery of files and documents (and the became 365 days). However, its not been available to purchase or use for many years and was an add on to paid plans.

If you dont already have it (ie. you are a free user) then the 30 day window is absolute and I'm afraid you cannot recover over that timescale.

dimitra vidinioti

Thank you Mark

Nancy

Hi @dimitra vidinioti, I hope you don’t mind me jumping in here.

I’d only like to add that it’s now possible to buy EVH as an add-on for your Dropbox account, if you’re already on a direct Dropbox subscription (Plus/Business). You can also see more details here.

However, EVH will start “working” from the moment you purchase it and it wouldn’t have any effect retroactively (for files that were deleted in the past).

Arif Ullah

How can i restore permanently deleted file that was deleted six months ago?

Rich

@Arif Ullah wrote:
How can i restore permanently deleted file that was deleted six months ago?

You can't. Permanently deleted files are deleted ... permanently.

najmul

hi dear friend I lost my images in 2017 im used dropbox at that time I saved my images in dropbox could you please give me a backup thats images have my impotent image exact time 2017 january could you please help me

Mark

You should be able to see them as long as you didnt delete/remove them from your account (i.e. they did actually upload) AND you logged in to your account frequently. If you didnt log in for over 12 months the account is removed and its not possible to recover.

najmul

can you please check i was used lastyear

Rich

@najmul wrote:
can you please check i was used lastyear

No, we can't check. No one here has access to your account. Mark and I don't work for Dropbox. If you still have an account you should be able to sign in to it using the email address and password you used for the account. If you don't remember your password or it has expired, you can reset your password if you still have access to your email address.

nunoggomes

I canceled my paid account and deleted all files several months ago.
Now, if I go back to the paid account can I recover the files?

Hannah

Hey @nunoggomes, thanks for joining our Community.

I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago.

I moved your post to this relevant thread, so you can take a look at the other replies for more info.