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Black Friday/Cyber Monday promo issues

I saw a banner promoting Black Friday and then Cyber Monday deals. Once I tried to check out the deals didnʻt reflect and the banners disappeared forever. I looked into the forums and saw that the issue was happening with others. I also reached out via chat and spoke with Vijay who said that Dropbox doesnʻt offer Black Friday or Cyber Monday sales- even though I linked the chat with people discussing the same problem and a support staff responding.

Help anyone?

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Jay

Hi @Sarah DC, thanks for posting today!

Could you you clarify exactly what occurred when you tried to view the promotion?

Do you have the ticket ID from when you contacted the team?

This will help me to assist further!

Sarah DC

Hi. When I saw the banner across the top of the page, I clicked on it but when I went to the cart the 25% wasn’t reflected.

I have the chat transcript on my email but I didn’t notice a reference number.

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Sarah DC

Sure!

Jay

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Sarah DC

Responded!

Bozpeppercat

I have a screenshot of a 50% offer received yesterday that expires on 10 December, however, I went to purchase today and it is nowhere to be found. Is this disingenuous of Dropbox?

RebeccaCarter

I have taken a screen shot of a Cyber Monday Deal I was given for 50% Screenshot 2021-12-02 at 17.11.59.png off if I signed up by Friday 10th December. I went to purchase the next day and it has gone. I have tried speaking to chat bots with no joy, Dropbox appears to be denying such an offer. I asked if I could email the screenshot and told I had to go through the support page, where there is no such option. Is it all a ploy?

Megan

Hey @RebeccaCarter, Thank you for your screenshot! How are you this Tuesday?

No worries, I want to help as much as I possibly can.

Can I reach out to you via email in order for us to look further into this?

Please let me know!

RebeccaCarter

Hi Megan,

Yes please do email me at [email removed as per Community Guidelines]
Kind Regards

Rebecca

Megan

Hi @RebeccaCarter, happy Friday!

You can check your emails and reply back to me as soon as possible!

Cheers!

RebeccaCarter

I previously replied and still no support. I have checked my emails [email removed as per Community Guidelines] and there is no email, what should I be looking out for?

Megan

I contacted you at your Community linked email address.

Is it the same one as the one you posted above? If not, feel free to check the one that's linked here.

RebeccaCarter

I have received no emails. I have also checked my other email addresses and there are no emails.

RebeccaCarter

Hi Megan,

Sorry, just found your email...... please let me know what I need to do as I'm losing the will to live!!!

Rebecca