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Can't See Folders from my Shared Work Dropbox in Finder

Hi there,

I'm a fairly basic Dropbox user and have just had my company folders shared to me.

I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's Finder window the top level folder appears to be completely empty.

Any thoughts on how I get visibility & access?

Dave

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Jay

Hi @DaveYoungUK, thanks for posting today.

Is the Dropbox desktop application showing up as up to date, or syncing?

What message do you see when you hover over the Dropbox icon in the menu bar?

This will help me to assist further!

DaveYoungUK

Hi Jay, thanks very much for answering

the Dropbox app on my laptop is saying that its syncing my files, but its said that all day...

When I hover over the menu icon it says its up to date

Jay

Could you try these steps to fix the hard links and permissions?

DaveYoungUK

Thanks again for your reply Jay

I solved the issue after Dropbox support asked me to supply the following:

- Screenshot of what you see when you open your Dropbox desktop app preferences and then click the Synctab. Under Selective Sync, click Choose folders (Mac). It should display the folders in your Dropbox account. If your folders appear to be unchecked there, this means that they are online only and they are not saved on your hard drive.

The folders were unchecked and when I selected the ones I wanted they became visible in my Mac Finder window.

Hope this helps others.

Dave

Jay

Glad to hear you were able to resolve the issue!

Enjoy your week!

DaveYoungUK

Cheers Jay!

Cissi

Har dropbox med fler medlemmar och jag har synkning på min dator. Jag kan inte se filerna längre när jag loggar in, det är tomt. Men de andra medlemmarna kan se sina. Hur gör jag?

Megan

Hej @Cissi, jag hjälper gärna till!

Har du kollat ditt konto online? Kan du av en slump se filerna där?

Syftar du också på en specifik delad mapp eller hela filerna på ditt Dropbox-konto?

Låt mig veta mer, så tar vi det därifrån!

PS: Jag har inkluderat en automatisk översättning av mitt svar ovan. Ber om ursäkt för eventuella misstag du kan hitta.

Hi @Cissi, I'd be happy to help!

Have you checked your account online? Are you able to see any of your files there?

Also, are you referring to a specific shared folder that's missing some files, or the entire content of your Dropbox account?

Let me know more, and we'll take it from there!

PS: I've included an automated translation of my response above. Apologies for any mistakes you may find.

Cissi

Hej!

Jag kan inte se filerna online på datorn men övriga medlemmar kan. Jag kan däremot jobba i mina mappar som jag synkroniserat med dropbox och de uppdateras online men inte så att jag kan se det när jag loggar in.

Hälsningar

Cissi

Jay

Hi @Cissi, are the files visible on the Dropbox site? Are you using a Windows or Mac device?

Cissi

Jag kan inte se filerna när jag är inloggad och jag har en windows.

Jag ser mina mappar som är synkade på datorn och övriga personer som loggar in kan se filerna. Det är bara jag som inte kan se filerna när jag loggar in.

Hälsningar

Cissi

Hannah

Ledsen att jag hoppar in här, @Cissi!

Är du säker på att du tittar på rätt mapp när du loggar in på ditt konto online?

Du kanske tittar på en kopia av mappen istället.

Om så inte är fallet, kan du försöka logga in via en annan webbläsare eller ett privat surffönster för att se om du får ett annat beteende?

----

Sorry to jump in here, @Cissi!

Are you sure that you're looking at the correct folder, when you login to your account online?

Perhaps you're looking at a copy of the folder instead.

If that's not the case, can you try to login through a different browser or a private browsing window, to see if you get a different behavior?