In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
DROPBOX YOU SUCK!
I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out!
I GOT CONNED FOR $200 THAT I PRETTY MUCH CAN'T GET BACK!
USELESS APP
@Misty-Rose wrote: I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out!
The warning is before you start the trial. By starting the trial you're agreeing to a paid subscription if you don't cancel. You weren't conned.
Normally most subscribed apps or websites sends 24hr notice or 3 day notice stating you will be charged a certain amount for a subscription renewal.
@1546974 - as does Dropbox,
You get emails to your registered emails many, many weeks before renewal. I get at least three or four of them to say its happening.
So reconfirming you are not given at least a 72 hours notice that your pre trial is ending and you will be charged. As far as the many many emails I only received an email after I signed up and once letting me know my card was already charged. So I am unsure of the many many emails you're talking about.
I did not purchase professional Dropbox for $199 on my MasterCard. How can I get a refund? How can I get a refund? I am upset. Kate
Hey @Katepond, thanks for the comment and sorry to see you're having trouble.
Have you tried reaching out to our support team for assistance?
Once you do, please also send us the ticket number for your communication, so we can look it up in our system.
Thank you.
the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email
Hi @Jo09
You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals.
Hey @Jo09!
Can you please let me know a few more details on the plan you’ve purchased, so that I can further help?
What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?
Keep me posted.
As far as I know, I only have a basic free account that I use, but then got a charge on my credit card for $127.79 which looks like a plus plan for a year. If there's another paid account of which I'm not aware, I'm not using it and don't even know how to log into it. This could be an unauthorized charge to my account, or a renewal charge after the account was downgraded. If the account was downgraded, there should not be any additional charges either. Their support site says they do not offer refunds, and they do not offer phone support at this level. How do I fix the problem?
Hey @dgmccartney, sorry to hear about this.
Would it be OK if we reach out via email to have a further look internally?
In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too.
