Upgraded my storage and it’s not showing in my account

Happy Monday @Mrrobertsphotography, welcome to our Community!

Can you tell me more in regards to the error message you got?

Also, keep in mind that when you upgrade your Dropbox account via the app on your mobile device, your subscription is administered by the app store platform, not by Dropbox.

In your case, through the Apple store. Therefore, you should be able to view your invoice directly from the App Store following the instructions outlined in this article.

Give this a go, and let me know more.

Mrrobertsphotography

Thanks for your response.

Any time @Mrrobertsphotography!

We're always one post away for any questions you may have.

Cheers.

I have the same issue as this user had. I upgraded to Dropbox Plus via the app, my supscription is visible in the Phone Settings (Apple). The money has been taken from my bank account but my plan in the app is still “Dropbox Basic”. When I click on upgrade once again, I get the pop up (from Setting, not from the app) that I am already subscribed to Dropbox Plus. Please help, I need storage ASAP.

Walter

Hey @m4rtich, sorry to hear about this.

May I ask if you've tried restoring your purchases as outlined here?

Hi Walter!

Yes I have. I get the error message: Unable to restore purchases - The operation couldn’t be completed. (NSURLErrorDomain error 409.)

Hannah

Thanks for letting us know, @m4rtich.

Would it be okay to reach out to you via email, so we can look further into this?

Of course! Please do 🙂

Hi @Hannah!

When can I expect your e-mail?
Thank you in advance.

Hannah

Hey @m4rtich, I just sent you an email!

When you get a chance, just reply back to me and we'll continue from there. 🙂

I upgraded and am paying for it for months (plus) but have not been upgraded. Please help

Hi @Chris8383, welcome to our Community!

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

If you have the transaction ID that is linked to your charges, you can also take a look here. That'll help you identify the Dropbox account behind the charge.

Keep me posted for any updates!

It says I’m currently subscribed to this when I click on upgrade and then click on plus plan

Also I upgraded in ITunes subscription

Apologies I have two other accounts that aren’t being used. How do I change it to the main account that I use. Or can you assist me in that please?

Hi @Chris8383, just to clarify, and make sure we're on the same page here; do you mean that you have two Dropbox accounts, out of which one is upgraded, while the other one isn't?

Are they both upgraded, by any chance? Also, if you can't see your upgrade reflected in your account, can you try following these steps, please?

I tried to restore purchases but it said unable to perform action. And to clarify, I have two other Dropbox accounts that I don’t use (don’t remember passwords-old accounts). The one I’m signed in won’t show me
Upgraded but it charged me for the subscription. I really need the extra space on that account for family photos/ videos

@Chris8383, I had the same issue when I opened this thread. You don’t have an issue with Dropbox, your issue is with iTunes. I had no luck in receiving my money back from iTunes. If you need storage ASAP, easiest thing to do is update on Dropbox Plus via Dropbox webpage (on your laptop), you will get storage immediately and then try to get your money back from iTunes (or maybe try to arrange a refund from Dropbox). Good luck, M