Dropbox Auth Page - Email & Password fields disappear, so users can't login

Danny Connell

Hi there,

I have a "Dropbox Save & Restore" feature in my app, Fudget (www.fudget.com).

When the user enables this feature, I popup the Dropbox Auth Page.

And when the user starts typing an email address, the Email & Password fields disappear, so the user cannot login.

The fields seem to disappear as soon as you've typed in a string that would match as an email address (e.g. test@test.co)

You can see the problem in this video: https://www.dropbox.com/s/g7hcrz1pi1yufqw/Dropbox%20auth%20page%20-%20email%20%26%20password%20fields%20disappear.mov?dl=0

Note: this was working fine for several years, until the last few days. Now I am inundated with emails from users about this.

Thanks,

Danny

Greg-DB

It looks like you're running the app authorization flow through a web view. Unfortunately, this is prone to compatibility issues with the Dropbox web site, as the browser engine used by web views like this tend to not get updated and break as web sites are updated. I recommend updating your app to send the app authorization flow through the system browser instead.