Can't sign in to team account

Question

Hi,

I'm using a private dropbox account and received an invitation for the company I work with.

When I want to add a team account I get the (error) message: "Sign in to a team account".

The accounts are all basic plans.

A colleague of mine has the same setting and it worked.

Best

Megan · Answer

Hey @krabat!

In order for you to move on a Business plan, you would need to upgrade by purchasing the plan.

Let me know if you have any issues, when doing so.

Give me a nudge if you have any other questions.

krabat · Answer

How can I switch from private to business?

Yes, I have 2 basics accounts.

Megan · Answer

Hey @krabat!

It is possible to have two separate accounts on the same device, as long as one is Business, and the other one is your individual one.

However, it's not possible to link two Basic, Plus, Professional or Business accounts. You can always switch between accounts by signing out and back in to the app.

Can you clarify if you have two Basic accounts?

Don't hesitate to get back to us if anything comes up.