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My images don't load on mobile

CoveUS

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

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Emma

Hi all,

As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

Let us know if you have any questions.

Emma

All comments

jcp543

I'm having the same issue. On my iPhone and iPad, image links with the raw=1 extension won't load anymore in the Safari or Chrome browser. On my Desktop Mac, Chrome and Firefox load the images just fine but not Safari. This issue just started today.

Walter

Hey there @CoveUS & @jcp543; thanks for joining our Community and sorry to hear you're having issues with this.

Can you please let us know if this persists after clearing your browser's cache or other browsers?

Thanks!

CoveUS

Chrome, Firefox, Safari, and DuckDuckGo, all do not load the images on mobile. I cleared the cache and browsing history of Chrome still the problem continues.

jcp543

Yes unfortunately deleting the history and clearing the cache doesn’t make a difference. I’ve tried most of the obvious things I can think of. This is really strange.

Lusil

Hey @CoveUS and @jcp543, does this happen with specific photo types, like .jpeg?

If you get any error messages, a screenshot would be super helpful.

jcp543

The image files are all .jpg and I’m not getting any error messages. The images are simply not loading. Only the alt text is showing up. You can check for yourself by visiting my my homepage and scrolling all the way down.

deco10

hi guys, I have the same problem..everything was working fine until today morning. Im using an app on my TV that is pointing to my xml file in my dropbox account in the public folder. All i had done before was the url?raw=1 to make this work. But today it stopped working. when i copy this to chrome just to test the xml page will open but i see that the url is different, a bunch of letters. What have dropbox done? And why dont we get an info before this change? If i copy that long url to my app it works fine.

But also the icon pictures wont show because of the long url..this is just an exampel(url wont work its just as example).

<logo_30x30>https://www.dropbox.com/s/bcarf88t80k26x9/picture.png?raw=1</logo_30x30>

this url will become like..https://ucf1....dl.dropboxusercontent.com/cd/0/inline/B...file#..and wont show up on my app.

I hope dropbox can fix this..

Rudi B Rasmussen

I have been experiencing the same on and off for the past 24 hours. I have also tried clearing cache etc but without any luck!

CoveUS

Jpeg's and Png's don't work

Black Fly

Hi, my hosted photos in a photography forum worked fine until yesterday. The photos don't show up anymore when I am using Safari. On a pc with IE everything works fine. Other members of the forum reported the same problem since yesterday.

Does anyone have a clue what is going on? Is it a dropbox problem or is it a Safari problem. The same problem happens also in other forums so it does not seem to be associated with the forum platform.

Thanks for your help.

Best regards,

Erik

kainwaffle

I am having exactly the same issue, specifically related to iOS (All browsers) and macOS (Safari Specifically). The hosted photos I use in my html code for my webpage (eBay) stopped displaying on these platforms a few days ago. They've been up for at least a year without issues and unless changes were made, are inputted correctly (https, raw=1).

This is a big concern for me. The images are both .jpg and .png format. Any ideas?

Jay

Hi @Black Fly, thanks for providing these details!

What error are you getting when previewing it in Safari?

Does the link work in any other browser aside from Edge?

You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.

Keep me updated with any progress!

Black Fly

Thank you jay for responding.
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.

Best regards
Erik

mpsinclair

I just wanted to add that this is not limited to images. CSS being served via Dropbox is also not being rendered properly in Safari. It seems to be an issue of file mime types being incorrectly set. This issue just started on March 1st as well.

The console in Safari shows the following message when attempting to load CSS files via Dropbox:

Did not parse stylesheet '[url]' because non CSS MIME types are not allowed in strict mode.

Additionally, this is not just a mobile issue and occurs on desktop Safari as well. Does not occur in non-Safari browsers and persists in private windows.

Lusil

Hey everyone, thank you all for your reports.

If you haven't already, could you submit a ticket to our team from this link, so that our team can have a better look into this with you?

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.

Thanks again!

deco10

Hi Lusil,

It is very difficult to find out who to contact on their website. I have tried and received this case number #12127515 and #12127503
I have problems with to force render a file in a browser.

To bypass the preview page and allow your browser to directly render your files, use raw=1 as a query parameter in your URL. Adding raw=1 to a URL will cause an HTTP redirect.

As i mentioned earlier, it seems that dropbox made some changes regarding to force render a file in a browser. The url is changing to something else and my app cant open my xml therefor. Could you please change it back or send me instructions how i can have it as i had before?

Lusil

No worries, @deco10, I've sent you a ticket myself, so whenever you get the chance, check your inbox and we'll go from there.

Cheers!

Roy van Doorn

I have the same issue, To test I made a simple index.html with one line of code.

<img src="https://www.dropbox.com/s/683det5nir1qykv/Deskbike_Small_Specs.png?raw=1" alt="Test Image">

This is hosted here: www.tapgames.nl/link/

On Pc and Android no issues but iOS won't show a image.

Lusil

Hey @Roy van Doorn, thanks for joining us on this thread.

Have you submitted a request to our team from this link?

moote

I have a similar problem when trying to download files with links (https: //dl.dropbox.com/s / ...)

My app can't download these files on iOS but on Android it works.

Lusil

Hi there @moote, sorry to hear that you're also having trouble with this.

I'm more than happy to help out, so I've sent you a ticket to your inbox.

Rudi B Rasmussen

@Lusil , will DB fix this in general or do each and every user have to create a ticket? If ticketing, how do I make one?

I have also made a simple html page, that works fine on anything but IOS:

http://b-rasmussen.dk/dbtest.html

HTML code:

<html>
    <body>
        <img src="https://www.dropbox.com/s/h04pl5db0b7t8eu/Rosetta_HSO_RGB_s.jpg?raw=1">
    </body>
</html>

billb1986

I think I am having the same issue. Trying to open a dropbox link on my laptop using google chrome is not working. I can open it on my phone and then save it to my dropbox, then go on my laptop and download the file as a workaround. Really annoying though. It was working perfectly fine a couple days ago. Oh and trying to log onto dropbox in a web browser using chrome also just comes up as a blank page.

Jay

Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?

Black Fly

Never heard of Duckduckgo...

Jay

Could you try disabling any extensions you have running in Safari?

Do other browsers aside from Edge work? What device are you using Safari on, and what OS?

Daphne

Creating a ticket with our Support team will help us with investigating the issue @Rudi B Rasmussen.

You can check out your Support options from here to reach out, but if you have any trouble with this, don't hesitate to give me a shout here - thanks!

Black Fly

Hi Jay,
I haven't installed any extensions. All other people on the forum that use Dropbox for image sharing have the same problem when using Safari, whether it is on iPhone or iMac or other.
Google chrome, internet explorer, firefox all have no issues according to the other users.
I am running iOs 14.4 on my iPhone.

Best regards
Erik

philski

same for me. raw=1 images are not loading on desktop or mobile Safari. Firefox and Chrome yes. This just started on Monday or Tuesday. Argh

robp

Observations:

Images don't load on ios with Chrome, Firebox or safari

but do load through the google app.