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Dropbox still charged me after account was cancelled.

MikeMurray978

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty ****** to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.

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Jay

Hi @MikeMurray978, thanks for messaging the Community.

I understand your frustration over this matter.

If you cancelled or deleted your account, then it means that you might have another Dropbox account which is being charged.

You could try checking the card lookup tool to see which account it's associated with.

If you need any further assistance, please let me know!

Da17

Please quit charging my account, I canceled in February and in April, you keep charging my account and I want a refund!!

Megan

Hi @Da17, welcome to our Community!

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Let me know!

ylilmoon

I am still being charged after I deleted my account. I had to create a new account to post here because the card look up was not working, the chat bot not helpful, and no other options for support. I need a refund for all charges to a subscription I don't have. After reading previous posts, it sounds like this is a problem many others have so I really hope Dropbox takes measures to remedy this as well as prevent it from happening in the future.

Hannah

Sorry to see you're having trouble with this, @ylilmoon.

Is the charge you received a credit card one, or through iTunes/Google Play?

Karima Khan

Hi Hannah! I feel the same way. I deleted my account last month, and I still got a bill for USD20 this month. I really object, I want to apply for a refund. What should I do now?

Karima Khan

I deleted my account last month, and I still got a bill for USD20 this month. My plan is Dropbox Plus, I even had to create a new account to leave this comment because I couldn't find any way to contact Dropbox (email or phone number). I strongly object, I would like to request a refund. If a refund is not accepted, at least stop this forced subscription. What should I do now?

Hannah

Hey @Karima Khan, sorry to hear about this.

I would suggest opening a private browsing/incognito window on your browser and going to this page.

From there, you can submit a help request to our support team directly, so they can assist you further.

Once you have the ticket number, please send it here as well, so we can look it up in our system.

Cheers!

Globalcitizen2024

Hi community - Dropbox keeps charging my credit card $11.99 for a monthly subscription, even though I cancelled my paid subscription in August 2023. It seems that the only way to get this addressed is to complain through the community. Can somebody from Dropbox support please be in touch to help resolve this and help me with the refund process?

Thank you!

Rich

@Globalcitizen2024 wrote:
Dropbox keeps charging my credit card $11.99 for a monthly subscription, even though I cancelled my paid subscription in August 2023.

First, I'd check the credit card charge lookup tool to verify that it's the same account that you're being charged for. If it's a different account, sign in to that account and make sure to cancel the plan.

Otherwise you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Finnkara2000

Hey Team,

I deleted my drop box account a month ago and I have just received a email that I will get charged if I don't cancel my trial in the next few days. Can you please cancel any Trials or subscriptions that are on this account. I also had to recreate my account because I couldn't send a message.

Walter

Hey @Finnkara2000 - sorry to hear about this.

Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?

Finnkara2000

I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period

Hannah

Hey @Finnkara2000, thanks for the screenshot.

Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?

Spacedout3

I’ve been charged for a subscription even when I directly contacted staff via live chat to cancel my subscription . I asked her if the subscription would still charge my account since it never went through and she said no. A couple hours later and my account was charged. The purchase doesn’t even show up as a subscription on the app. I need a refund .

Megan

Hey @Spacedout3, thanks for posting here!

Would it be okay if I reached out via an email, in order for us to have a closer look into this?

Thanks a bunch!

Spacedout3

Yes that’s fine .

Walter

Hey @Spacedout3 - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.

Thanks!

Spacedout3

I emailed you back.

Finnkara2000

Hey Hannah,

Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.

Thanks, Finn

Walter

Hey @Finnkara2000 - thanks for the clarification there.

I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.

Finnkara2000

Hey Walter unsure if I received your email to help with this 🙂

Walter

Thanks for the nudge @Finnkara2000

If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.

wskemp33

Dropbox keeps charging me for an account that doesn't exist. I've contacted Amex to never accept a charge for Dropbox. Yet, Dropbox attempts to bill very month. Make it stop.

Jay

Hi @wskemp33, could you get in contact with our support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

wskemp33

Walk me through the steps. I don't understand.

Jay

1. Open an incognito/private browsing windows by following these steps:

2. Afterwards, copy and paste this link in that window: https://www.dropbox.com/support/billing-issues

3. Select the 'Other' option

4. Enter your email address that you currently use normally.

5. Then you can enter the billing information for the support team to assist further.

You should get an automated email sent that that address, confirming that you've contacted the team.