This app is currently disabled.

random-company-support-account

Hi - I've been tasked with fixing our Dropbox integration that was setup by an old employee.  We have a python app that uses a DROPBOX_TOKEN to access Dropbox over an API.

 

We haven't used it in a while, and when I run it, I get:

 

```

"log": "dropbox.exceptions.BadInputError: BadInputError('e11b4c8672ac45359b85d7dc6e03ead2', 'Error in call to API function \"users/get_current_account\": This app is currently disabled.')\n"

```

 

I found some documentation that points to a URL where it says "go here to get the token" - the URL looks like this:

 

https://www.dropbox.com/oauth2/authorize?client_id=XXXXXXX&response_type=code

 

When I go there, I get a picture that says "This app is currently disabled."

 

I'm assuming that our old employee probably setup this app, then deleted it.  So, I basically need to know how to recover this app, or how to create another one with similar configuration.  I wrote into support and they basically said "well could be several things, if its A then do this, if its B do this, if its C do this.." problem is I have no idea and won't likely ever know.

 

So - can someone help me recover the app or help me configure a new one in a similar context so that I can get our python program working again?

 

THANK YOU!!!

Greg-DB

Was the old employee a member of a Dropbox Business team? If so, I recommend having a team admin from the Business team opening a ticket with Dropbox developer support ticket here (while signed in to their admin account) if you haven't already done so. If they're an admin on the team with the (disabled) app owner, they would be authorized to more information, such as the account history and the app information for the disable member/app, which should be more helpful, or possibly recover the original app.

 

Otherwise, we'll be happy to help you get set up with a new app on your own account. Can you elaborate on what functionality you need to use on the API so I can offer some guidance on that? For instance, what Dropbox API methods does your code call (other than 'users/get_current_account' as seen in the output you shared)?