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You've hit the limit of invites you can send per day. Try again in 24 hours

I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?

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Walter

Hey there @BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.

May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?

Thanks a bunch, Bernd!

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Walter

Hey @Andrew Kurtz; welcome to our Community!

It seems like your shared links might have been banned somehow.

If it's been a while since you first noticed this, may we reach out via email to have a better look into this?

Thanks!

Andrew Kurtz

Why would I be banned. I haven't tried to share anything for 6 to 9 months. I just tried today and got that message. My previous sharing were word and PPT documents related Wisconsin DNR permits and waste water facilities plans with our engineers.

Who do I contact to get this resolved?

Walter

While I can't be sure about this, I just created a ticket on your behalf so that we can investigate further, Andrew.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Andrew Kurtz

Walter,

When you say inbox are you referring to my email inbox or is a there dropbox inbox I am to check. I have not recieved any email

Walter

I was referring to your email's inbox, Andrew.

Specifically, I used the one that's associated with your profile here on our Community.

If you can't find my message, please check your spam folder as well.

Andrew Kurtz

Walter,

I checked my junk mail and I don't see an email with a call ticket number or process. I have recieved only two emails from dropbox notifying me that you updated the community post. I need to get this fixed to fulfill statutory required under Wisconsin open records law.

Walter

Thanks for the update, Andrew.

I just sent you another email; can you let me know if you received it this time?

j_1957

Hello Walter, I seem to have the same "you have reached your limit, try in 24hs" message.

Your solution seems to have worked for several of the members.

Would it be possible to get that solution, also?

thank you in advance

j_1957

Walter

Sure thing @j_1957; you've got mail!

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

BerndSE

Hello,

I am experiencing the same issue. I tried to open a ticket, but the ticket was simply closed and my problem was ignored. Would it be possible to enable me to allow invites as well?

Kind regards, Bernd

Walter

Hey there @BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.

May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?

Thanks a bunch, Bernd!

BerndSE

Hi Walter,

yes that would be great! You can use that email address. I am not sure, if that email address is the one, which I have trouble with. It should be the email address b...@g...net.

Thanks for your help!

Bernd

Walter

No worries, Bernd. You've got :envelope:

rehvihunt

Hello!

I have the same problem. Can you help me Walter? My account email is [email removed as per Community Guidelines]

Megan

Hey @rehvihunt, sorry to jump in here but I got you.

You have a new email from me.

Check it out as soon as possible. Thanks.

johnab

I'm having the same issue. I'm unable to share a folder, after multiple attempts on multiple days. I haven't shared anything else.

Hannah

Hey @johnab, thanks for commenting here.

Can I reach out to you via email, so we can look into this?

johnab

Yes, please do. Thanks!

Hannah

Sure thing, John. I hope you had a great weekend!

Also, I reached out to you, so make sure to check your email.

Thanks!

Dr jaswanth

I have similar problem. I am a professional account user, please somebody help me

arqandresrisso

I need help. I´ve got the same problem.

Hannah

Hey @arqandresrisso, thanks for the nudge, can I reach out to you via email as well, so we can look into this?

And @Dr jaswanth, are you still having this issue?

arqandresrisso

Perfect. My mail si [email address removed per the Dropbox Community Guidelines]
Thanks

Hannah

No worries, I just reached out to you, so make sure to check your emails!

TourAlaska

I am having the same issue. Was anyone able to find a solution?

Hannah

Hey @TourAlaska, thanks for the nudge.

Mind if I reach out to you via email as well?

Saar1329

Hi, I have the same problem, and I also couldn’t create a link to share. It only shows something’s wrong when I try to create the link. Please help. Thanks!

TourAlaska

Thank you! That would be great. Do you have my email on file? I would prefer not to post it on here.

Walter

Hey @Saar1329 & @TourAlaska, sorry for jumping in here, but I just sent you both an email to investigate further.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

PS: I used the email addresses that are associated with your profiles here, in our Community.

TourAlaska

I did everything that I was told to do in the email and the problem is still happening. I replied to the email that was sent to me and it was "routed to an unmonitored inbox". Anything else that I can try to fix this issue or someone that I can reach out to?