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"Can't Connect...check your internet connection" Android error

daddiolong

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet connection (I've tried it with full LTE bars and with full wi-fi), but it still gives me the message and won't allow me to view the files. I've gone to the "Apps" area of my settings and have made sure the DeopBox app has all permissions. Any ideas about what could be causing this?

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Walter

Hi @daddiolong; welcome to the Community!

I'll be glad to look into this for you so could you send me a screenshot of the exact error you get and also let me know how exactly are you trying to access the mentioned file?

While we're at it, does this happen with only this specific file?

Let me know what you find and we'll take it from there.

PS: Our most recent version of the mobile app for Android devices is 182.2 currently so make sure you're running this version please.

daddiolong

I am more than willing to send you a screen shot. How do I do that?

Walter

Just use the relevant button as shown below @daddiolong!

Attach image.png

daddiolong

dropbox error.jpg OK, got ya. I had to log on via a computer; before I was on my phone and it didn't give me this option. This is what I see when I open a video file sent to my e-mail via another dropbox account and a link to view.

Walter

Thanks for the quick response @daddiolong!

Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

daddiolong

file size: 22.2 MB (23,329,479 bytes)

I'm not sure what you mean by "preview" the file. I can't preview it on my desktop. All I know is that I can't open video files on my phone when someone sends me a dropbox link to a video.

GlennSG

I am facing a similar problem with the android app.

Currently running 192.2.2.
Problem for me lies with loading all my files and folders through the app.
Navigating to "Home" I can see recent files and they're accessible.
However, when navigated to "files" I get the error as daddiolong. "Cannot connect to dropbox, make sure you're online and try again"

Walter

Hi @GlennSG; thanks for joining our discussion here and sorry to hear about the issue you're going through.

I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this?

https://help.dropbox.com/installs-integrations/mobile/beta-program

Keep me posted!

Lrichart

My Dropbox app on my Samsung galaxy 9plus is all of the sudden doing this also. I can't get the list of files. I can search for something but I can't see list of files I get this error.

Michal H.2

I have the same problem. I can access all folders except the first/main folder when I click on Files. So if I find a folder in Recent (or in Photos -> click on photo -> View in folder) I can move forwards and backward until I reach the first/main folder in my Dropbox. But if I *have to* enter a folder through Files I'm stuck.

I don't know how long the bug has been there, but I realised I had it about a week ago.

I'm running Samsung Galaxy S10+, and I have the latest version. Unsure if I have the beta though.

mc1020

Same on my Android

GlennSG

Looks like it's been fixed with the BETA. @Walter

I believe there's some connection issue changed on Dropbox's side, that caused this issue. BETA may have the updated connections.

mc1020

I just installed the App again, dont know if Beta

same problem

Destry

Same issue in my note 8 running android 9 "no internet connection please check your connection"

DeenMY

I face exactly the same issue and situation with @GlennSG. Same version of Dropbox too. No further updates in Play Store. Happened recently abt 2 weeks ago. I'm using Samsung A50. Other android devices also same issue. I've registered for the Beta version and waiting for the update. Kindly solve the issue ASAP as I rely alot on accessing my files thru my mobile app. No issue with the desktop version.

rianjvr

Same problem on my S10. I also eagerly await a solution

Robinsomerville

I have the same on my Mi 9T Pro. It shows me recent files in Home but gives the same error message as others when going to Files

DeenMY

Yes, after a few attempts, i somehow managed to install the beta version as recommended by @Walter (but the process is not so clear cut for a non-IT guy like me), and now it works again.

Question is, how long do I stay on this beta version and when a new update is available, does it mean that i'll be back to the public version once I update the app again?

Hoskins02386

Yep me too, can't connect etc. Samsung note10+ dropbox version 192.2.2

GlennSG

I reckon the next version of the app should be fixed. Beta tests are usually the last lap before public release.

DeenMY

Installing the beta version as suggested by @Walter would solve the issue:

https://help.dropbox.com/installs-integrations/mobile/beta-program