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Reactivating a deactivated Dropbox account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?

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Rich

There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

Open your ticket here: https://www.dropbox.com/support

Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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Rich

There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

Open your ticket here: https://www.dropbox.com/support

Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Mark

Dropbox have previously said that once an account is deleted the data is removed so as Rich said that is now unrecoverable.

JENITA D.

I would like to recover the content of my dropbox account as I do not check my email regularly and did not see the emails that it was about to close. How do I do this?

Mark

You cant.

As has been said - the account is closed. Therefore its closed and deleted.

Humberto L.1

Account [email removed by moderator] I tried access this account before be closed and I was unable.

I should liked recover it or at least open a new account for this email (professional).

I have another private account for [email removed by moderator] and to that one I have acess.

Regards,

Humberto Leal

Rich

I should liked recover it or at least open a new account for this email (professional).

You cannot recover an account that has been deleted. Nor can you recover files from a deleted account. Both are gone. You can probably create a new account using the email address of the deleted account as it's no longer active in the system. If not, contact Support.

rexy

my account as been closed due to inactivity

how do i recover the content ?

Mark

You cant I'm afraid.

The account has been removed and so has the data - as the emails warned.

william w.35

I would like to reactivate my account

[This thread is now closed by moderators due to inactivity. If you have a similar or new question, you could post it in the Find Answers section here. ]

Rich

As has been stated numerous times, you cannot reactivate an account that has been deleted. It's gone the moment you delete it.

Raquel P.1

Will like to reactivate my Dropbox, cannot tell why it went off when I have been using it all the time.

Mark

As has been said they cannot be reactivated.

riri r.

please i need to reactive my old e-mail

Markus S.7

Wie reaktiviere ich mein altes Konto wieder?

Rich

Einaphets

I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!

@Einaphets wrote:
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!

I don't know when you wrote your email....but I feel the same way as you. Dropbox deleted my account too where I had pictures of my children and parents (my dad now deceased). I would give anything to get them back. The email they sent notices too, I never used.....I didn't know that you had to go in all the time to keep it activated. I to thought my pictures were safe. I'm furious and would cry if I knew it would bring back my lost photos. Please is there anything that anyone can do at Dropbox?

emilynielsen

That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this??? "We see you signed up for a Dropbox account using the email ...................o.com. An account under the same email was recently closed due to inactivity. If you wish to recover the contents of your old account, we may be able to help. Please contact us at reactivating-help@dropbox.com for assistance. Thanks! - The Dropbox Team"

Rich

emilynielsen wrote:
That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this???

That doesn't say anything about reactivating an account. It mentions help recovering files. If the account was recently deactivated then they might be able to help recover some files.

Also, their policy or methods could have changed. The original post for this question was made nearly two years ago, and the follow-ups that have been answered since then were done so with the information available at the time. Only way to know if it can be done is to ask them as no one here on this user-supported forum can assist with this. You need to talk to Support at the email address they gave you.

Jane

Hey @emilynielsen,

Thanks for getting in touch with us on Community!

Please note that if your password has expired, we can help you with that through our Support channel. Would you mind writing in to us, briefly describing the case and letting me know a ticket ID in your reply, so that I look into it?

Thank you in advance, looking forward to your reply!

Kind regards,

JaneA

yadigar0412

İ am trying to reaktivate my clozed account due inactivity

Rich

yadigar0412 wrote:
İ am trying to reaktivate my clozed account due inactivity

As has been stated numerous times in this thread, you cannot reactivate an account that has been deleted. If it was recently deleted then Dropbox Support may be able to help you recover the content, but the account is likely gone. The only way to know what can be done is to contact Support.

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Jane

Hey @yadigar0412,

Thanks for getting in touch on the Dropbox Community!

As @Rich mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation.

Once you do, please let me know a ticket ID in your reply, so that I follow-up on the case.

Thanks in advance for the time you devote in having this resolved.

Warm regards,

Jane

Mark

@Jane - it doesnt mention expired password, it says inactive account (i.e. its been removed as not used for over a year).

TeresaK

@JaneA- my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

Rich

TeresaK wrote:
my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

The only thing you can do is contact Support for assistance.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Teri331

Then why would they send you an email that says your account has been deactivated. To reactivate and try to recover your files please contact us at? reactivating-help@dropbox.co

Einaphets

No need to respond to this post. It is over 2 years old and was resolved years ago.

Heemakoojy

[ Email address removed by Jane for Security reasons. Please try to avoid sharing personal information on public Forums in the future. ]

Jane

Hey @Heemakoojy, thanks for posting here on your account-related inquiry & welcome to the Dropbox Community!

As this is an account-specific matter, I’d second Rich’s advice, therefore I'd like to ask you to raise a ticket with us on our Official Support channel, as we can only look into the case & check what happened on our tools there.

Once you get a chance write us, please include your ticket # in your next post here & I’ll make sure I’ll look it up internally.

Thanks & I’m looking forward to hearing back from you on this discussion!

[Note: I’ve made sure to remove your email address, as this is a public Forum & we have to safeguard your personal information. You may also review our Community Guidelines for more details. ]

[This thread is now closed. If you have a similar or new question, you can ask here.]