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Can I disable 2FA on my account?

I have been using Dropbox without 2FA for years but my iPhone had to be restored and I am now not able to use Dropbox unless I use 2FA.

The problem I have with Two-factor is that I do a lot of travelling and change SIMs to local ones. This means I cannot get a text code and I also cannot scan Google since I only have one device.

Can someone tell me what I can do? Is there a way of getting it back without 2FA? I only have recipes on it for work.

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Daphne

Thanks for the additional info @Megabyte!

If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

Let me know if you have any other questions!

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Elixir

You can use Authy if getting text code is your only concern https://authy.com/guides/dropbox/

Megabyte

I would have to scan with Authy and cannot do that when travelling with just my iPhone.

Elixir

You have to scan the QR code only once when seting up Authy. You can setup the 2FA using a desktop browser before travelling. Next time you need to login, open Authy and copy the 6 digit number and enter in the Dropbox 2FA login prompt. Are you not using the Dropbox app in your iPhone? In that case you don't have to login every single time.

Megabyte

Thank you very much. Yes, I was using Dropbox app on my iPhone but I got locked out and had to restore. When I went to Dropbox, that is when they said I had to have 2FA.

Daphne

Hey peeps, just jumping in here!

Are you able to access your account @Megabyte?

If so, you can disable 2FA from your account settings with the steps outlined here.

I hope this helps!

Megabyte

Yes Daphne, I can access it so I will be able to disable Dropbox, but unfortunately I will not be able to disable having to use it with Apple ID which is how I would have to set it up

Megabyte

BTW, I am still connected to Dropbox on my Mac. It is just my iPhone that I am having a problem with

Daphne

Thanks for the additional info @Megabyte!

If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

Let me know if you have any other questions!

Megabyte

You are a star!

I was not able to click on sign in before, but it worked this time.

Thank you so much

Daphne

I'm glad to hear that @Megabyte!

If there's anything else that I can help out with, please feel free to get back to me here anytime.

I hope you enjoy the rest of your week!

Leomitgr

I have created a DropBox account using a disposable mail for my department (Job), in order to share and store important files. I accidentally logged out from my laptop and now I cannot log back in because the system asks for a verification code, that is sent to my email address (which is disposable), that does not exist anymore. I have never activated 2 factor verification login by the way. I should also notice that I still have access using my browser on my phone and tablet. Is there any way to log back in on mu laptop's browser, without using the verification code?

Megan

Hey @Leomitgr, thanks for posting today!

It seems you're talking about our 2FA security feature.

Have you tried disabling it? You would then be able to access your Dropbox account on the web.

Also, feel free to have a look at this Help Center article.

Keep me posted on the results.