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Please could you share the release notes?
Kept getting the Dropbox has crashed error .. try restarting (or close) ... downloaded the new build so fingers crossed it works! I deleted the shortcut off my desktop from the previous install .. so hopefully between the two that fixes it!
Long term Dropbox user! Love it! And it has saved my ass on numerous occasions!! It is actually more stable than my hard drive!
Have been trying to fix this issue now for the past two days .. have followed the suggested troubleshooting ... it's not working! Not even using the Stable build.
I do NOT want to use the app from the Microsoft store - I tried that and it's incomplete syncing and is buggy! I prefer a stable platform and its NOT via Microsoft Store ...
I have been a paid user for many years and I depend on Dropbox for my business and personal needs. There HAS to be a better solution!
Thanks for providing the information. We will look into it.
@Peter H.87
Sorry for the wait! Release notes are a bit of a manual process right now, so sometimes they fall through the cracks.
Happens to me also, nearly no syncing possible the issue from CaseyJDesigns - really frustrating!!
I am experiencing the same issue as blackowl and CaseyJDesigns. Dropbox quits unexpectedly, restarts, then quits again, in a loop. Any updates to when this issue might be fixed? I have a support ticket in as well, waiting to see what they say.
Followed the fix instructions ... stopped crashing BUT none of my files in the past week that I worked on and need for work have synced to the cloud and to other linked devices!
I just checked ONLINE to see if the changes were even available online after I followed the instructions to fix the crashing issue ... and NO they are not!! AND I am away for work till the first of next week and those were files that I needed .... this is the FIRST time since I started using Dropbox (2009) and even as a paid member that this has happened. PLEASE find a solution!!
I am having the same issues, Dropbox (Business) started crashing right after a recent Windows 10 update KB4503286 & KB4480730 and none of thr suggsted helpdesk fixes are working. Anyone have any ideas?
@MarkK wrote: I am having the same issues, Dropbox (Business) started crashing right after a recent Windows 10 update KB4503286 & KB4480730 and none of thr suggsted helpdesk fixes are working. Anyone have any ideas?
MarkK, CaseyJDesigns, and blackowl - It looks like the latest beta build may have fixed the issue I was having - Dropbox quitting, restarting, then quitting again, in a loop. I noticed during that time that there was a spike in cpu usage in Adobe Acrobat at the same time files were being transferred in and out of Dropbox. Before the latest beta build, I was able to settle Dropbox down by installing Foxit Reader and making it the default viewer for pdfs. But I have since uninstalled Foxit after installing the latest beta build, 75.3.133.
The support contacted me and and suggested to deinstall and install it again - oh wonder of course i didn't thought on that #facepalm, but i did it and for my working pc it worked out and the syncinc started over.
For my PC at home it didn't worked like this, for some strange reason,
I installed Dropbox 75.3.133 and that seems to have fixed the problem, thank you!
@MarkK @blackowl @JG2019 @CaseyJDesigns Thanks for the bug reports, and sorry for the disruption. This has been fixed on 75.3.133 as of this morning, which you can download here: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-75-3-133/m-p/350563#M5311
If you upgraded to 75.3.133 before 11am PDT this morning, you may need to start Dropbox twice to get the updated setting.
The fix will go out to stable later this week, and users will be auto-updated to it.
I have been getting the exact same issues - unexpectedly quitting. Won't stay on for more than 5 minutes. Totally unusable.
I received the most useless technical support advice from Isaac at Dropbox which was to create a fresh profile on my PC and install dropbox there.
If you were able to successfully install the Dropbox desktop application in the newly created profile, that means that there may be some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile. Unfortunately, this is outside the scope of what we can support. I'd recommend that you use the new profile from now on or that you contact either IT support or the customer support organization for your operating system.
In other words, if it works on another system then "it's not our problem".
Well, Issac, my PC has about 30 programmes / apps and software on it and ALL of them work fine - therefore it is an issue with Dropbox, not my profile.
I've never heard such useless technical advice since "try a fresh install of Windows"...
It is obviously something to do with this build of Dropbox.
I have been getting the exact same issues - unexpectedly quitting. Won't stay on for more than 5 minutes. Totally unusable. - HariV
I had the same issue described above and the solution for me was:
1) uninstall dropbox app
2) download and install dropbox 74.4.115
3) In Preferences - Sync - Selective Sync, uncheck most of the folders. Limit the sync to small batches of files. add folders as the previous sync completes and shows status: "Up to date"
4) Keep adding folders until your complete Dropbox is up to date.
This worked for my files which are ~200GB on a 2TB account, the final syncing process took 4-5 hours. Thank you for everyones previous posts that lead me to this process to cure my issue. This hickup ruined 2 days of productivity while trying to sort out the error. The attempts included multiple uninstall/re-install cycles, a complete cleaning of the registry (ultimately not needed) and included communications with DB chat.
I'm 100% with you. I wonder if they didn't decide to save money and farm development out.
Also worth noting I been using Dropbox on the same 2 computers for YEARS with no problems. Its only after the smart sync versions came on-line that the problems started.
It seems some of the problem might be the .dropbox.cache folder. The anti virus don't like the partial files dropbox is placing there. Thinks they are malware. I can't whitelist it, due to policy.
Can dropbox do a fix where it don't have to use the cache (like a setting we can turn it off) and/or put files there the virus programs won't jump all over?
@Developer_UNIX I'll forward the issue you're having to the smart sync team. If you need to, you can completely disable smart sync: https://help.dropbox.com/installs-integrations/sync-uploads/filesystem-integration#optout
Hi!
What antivirus are you using? The .dropbox.cache has been around for years as well, so it would be great to try and narrow down what might have led to the the antivirus jumping on it. Do you have particular evidence of certain files getting flagged by antivirus?
Thanks
