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I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?

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Lusil

Hi there @Roberto30,

As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:

Website - your General tab in your Settings.
Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
Mobile app - Settings.

If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick?

Let me know how it goes!

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Lusil

Hi there @Roberto30,

Website - your General tab in your Settings.
Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
Mobile app - Settings.

If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick?

Let me know how it goes!

Roberto30

Thanks for the help.

I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again

Lusil

Thanks for your swift reply, @Roberto30.

I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message.

Cheers!

Sean344

I’m also having the same issue on my kindle, was working ok, did an update last week and now it say please enter a valid email address, I know the address is valid as its the one I logged in with on here and on my phone

Lusil

Hi there @Sean344, sorry to hear that you’re also having this experience.

I’ve sent you an email at the email address connected to your Community account, so when you have the chance, please check your inbox and we’ll take it from there.

Thanks in advance!

MandM

I also cannot use the app on my Android 4.4 tablet anymore. It was working fine a month or two ago, but now it's asking me to log in, and says "please enter a valid email address." I hadn't updated the app because it was working, so why mess with it? I've since updated it, then uninstalled and reinstalled multiple times, but it still asks for a valid email address. I can log in using the browser on the tablet, but that is so cumbersome with many more steps and time required, not the quick access to my files or integration with other apps that I've had. What changed? An I going to be forced to Onedrive?

Lusil

Hi @MandM, thanks for trying out some troubleshooting steps from your end.

In order to have a look at this behavior from your end a bit more in-depth, I’ve reached out to the email address connected to your Community profile.

When you have the chance, please check your inbox for my message. Cheers!

Runningwolf

Well, here's a fine how-do-you-do. I too have this problem. I went to Play Store Apps and looked at installed apps and it wasn't even listed, though I know it is on the phone and I can attempt to log on being greeted with the "enter a valid e-mail address." I went into the phone settings/apps and it was listed there and I uninstalled it. When I went back to the play store to my library and attempted to re-install Dropbox, I am greeted with "Your device isn't compatible with this version" message. I have an HTC Droid Incredible 4G running Android 4.0.4. There are no new updates available for this phones system.

Lusil

Hi there @Runningwolf,

If you have an Android phone and you want to run the mobile app, you need to use an Android OS 4.4 (KitKat) or later. You can review this in this article.

Nonetheless, you should be able to still navigate to your Dropbox account through the mobile device’s supported web browser(s).

I understand that this may not be the ideal reply you were looking for, but I do hope it helps to some extent.

Ri5

Hi Roberte30

I had a preinstalled version of dropbox on my samsung galaxy s5 mini which runs with Android. Same problem as you, it says "enter a valid email address" even I enter my email address correctly.

My solution (which I actually applicated):

1. Disable the preinstalled app on the device.

2. download newest dropbox app on apkpure.com

3. install and run the downloaded app

Regards,

Lusil

Hey @Ri5, thanks for letting us know what did the trick for you - awesome work!

If you have any questions in the future, don’t hesitate to give us a nudge and we’ll make sure to get back to you as soon as possible. Cheers!